Nicole Jhon Lim
Customer Service Team Lead with 8+ years of hands on experience in the BPO industry. Wide
experience with email, chat, phone and social media support.
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WORK EXPERIENCE
Team Lead
AwesomeOS
10/2015 – 03/2020
#43 Door 3 Lupo Diaz St. Bo.
Obero, Davao City, Philippines
linkedin.com/in/nicole-jhon-lim-
Davao City, Philippines
Technical Support Representative
VXI Global Holdings
11/2013 – 11/2015
Davao City, Philippines
Achievements/Tasks
Top agent on the month of November 2014
twitter.com/nicxspeaks
Technical support representative
Sutherland Global Services
nicxspeaks
10/2012 – 08/2013
DAvao City, Philippines
facebook.com/nicxspeaks
instagram.com/nicxspeaks
EDUCATION
SKILLS
College
University of the Immaculate Conception
Customer service
2011 – 2013
Davao City, Philippines
Courses
Hotel & Restaurant Management
Chat support
Email Support
High School
University of the Immaculate Conception
2007 – 2011
Davao City, Philippines
Phone Support
Social Media support
Elementary
Ateneo de Davao University
2001 – 2007
Team Management
Microsoft Office
LANGUAGES
English
Full Professional Proficiency
INTERESTS
Music
Tech
Davao City, Philippines
