NINO KUTELIA
CONTACT
WORK EXPERIENCE
-
Community Manager
-
iGMS
Conducting software demos and setups for users, ensuring a seamless
onboarding experience.
Assisted the customer support team in handling urgent cases from high-priority
users.
Conducted comprehensive training sessions for internal teams, equipping them
with in-depth knowledge of software features and functionalities.
Planned, organized, and hosted engaging webinars and workshops to educate
users and potential customers about the software.
Generated detailed monthly reports highlighting community engagement
metrics, social media performance, and user feedback.
Nino Kutelia
SKILLS
Leadership
Time Management
Training and development
Content creation
EDUCATION
Bachelors in Business Administration
Alte University-
LANGUAGES
.
Customer Care Specialist
iGMS
Georgian-Native or bilingual proficiency
German- Elementary proficiency
Russian- Native or bilingual proficiency
Jun 2022 - Mar 2023
Provided timely and effective solutions to customer issues, ensuring a high level
of customer satisfaction.
Escalated complex or critical issues to the development team, maintaining close
contact and collaborating with them to resolve technical problems.
Created educational content for the Help Desk, including FAQs, user guides, and
video tutorials, to assist users in utilizing the software effectively.
Worked closely with the marketing and sales teams to maintain a high level of
service and ensure consistent messaging across all customer touchpoints.
Undertook other customer care and marketing tasks as needed to support the
company's goals and objectives.
Customer Care & Digital Marketing Manager
SPIC AND SPAN. Home & Office Cleaning
English- Professional working proficiency
Mar 2023 - Present
Jun 2020 - May 2022
Coordinated and managed cleaners across seven different countries for various
cleaning assignments.
Assigned cleaners to specific cleanings, ensuring efficient allocation of
resources and timely completion of tasks.
Reported directly to one of the Co-Owners of the Company on a weekly basis,
providing updates on community engagement, customer support activities, and
the coordination of cleaners.
Updated and validated the SPIC AND SPAN platform and database, ensuring
accurate and up-to-date information.
Utilized the platform to effectively manage customer interactions and provide
seamless service.
Front Desk Receptionist & Social Media Manager
Mezone
Nov 2019 - Jul 2020
Greet and attend to patients in person and over the phone.
Register patients according to established protocols.
Schedule patient appointments.
Respond to emails that arrive using the general office email address.
