Nkiruka Uzochukwu

Hi there,

Welcome to my profile 🤩

As an experienced Customer Support Specialist, I have provided first-class customer support to customers worldwide. I have a broad knowledge of the software that allows you to collaborate with your team members internally, software like Slack, and Teams. I am experienced in using CRMs like Hubspot, Intercom, Freshdesk, and Zendesk, these CRM tools are used to organize, record, and enable action with customer data and help track and advance customers along every stage of the buying journey.

In my previous role, I was known for my great communication skills and team collaboration. My ability to multi-task and prioritize is on another level. I resolve customers' issues and complaints in a timely and satisfactory manner, maintaining up-to-date knowledge of company products and services.

I provided accurate records of customer interaction and transactions for reference purposes.

What I Offer

🎯 Responding to customers' inquiries via phone, email, and chat in a prompt and professional way

🎯 Meeting and exceeding performance goals and customer satisfaction targets

🎯 Recording customer interactions and transactions accurately in the database

🎯 Strategically upselling your services and products while aligning with your brand identity

🎯Great troubleshooting and problem-solving skills

🎯 Ability to show empathy and understand customers' needs.

Why Choose Me?

I have solid experience working as a Customer Support Specialist where I was responsible for managing a large number of incoming calls, and professionally identifying and assessing customers' needs to achieve satisfaction.

When it comes to building a sustainable relationship and trust with customers, I will give you that 100%, I take that personally because good customer service builds brand loyalty.

When you work with me, it is not just freelancing; you are gaining a proactive, creative individual who genuinely cares about your success. I am committed to delivering excellent, reliable, and top-notch service.

Let's talk about your needs and how I can offer my expertise to your company

Ready to take the next step? Feel free to reach out.

Looking forward to chatting with you.