Nkiruka Uzochukwu

Uzochukwu Nkiruka Anikwendu - www.linkedin.com/in/nkirukauzochukwu-PROFILE Experienced in various areas like finding leads, calling potential customers, scheduling appointments, teaching, and helping customers. I've learned a lot from these roles, which helped me get things done, connected with people, and made real accomplishments in different fields. I've successfully made plans that worked, provided great service, and helped companies grow their sales. EDUCATION Michael Okpara University of Agriculture Bachelor of Science in Economics September 2019 WORK EXPERIENCE SOMOTEX NIGERIA LTD Sales Development Representative (Part Time)       Coordinated lead generation strategies resulting in a 40% increase in qualified leads within a quarter by implementing targeted outreach methodologies and refining prospecting techniques. Achieved a 30% rise in cold call conversion rates through the implementation of persuasive communication tactics and the customization of pitches tailored to individual client needs. Optimized appointment setting procedures, reducing scheduling time by 25% while enhancing client engagement through effective communication and rapport-building techniques. Spearheaded the integration of CRM enhancements, leading to a 20% increase in data accuracy and enabling more precise targeting of potential leads, resulting in higher conversion rates. Developed and executed comprehensive follow-up strategies resulting in a 35% increase in appointment confirmations, ensuring a higher rate of meetings set and attended. Substantially expanded the sales pipeline by nurturing leads strategically, ensuring a steady flow of opportunities for the sales team through effective communication. ST ANTHONY’S SECONDARY SCHOOL English Language Teacher (NYSC)       July 2020 – Nov 2023 July 2021 – July 2022 Crafted and implemented engaging lesson plans, cultivating an environment conducive to student success. Led professional development workshops for fellow educators, fostering the adoption of innovative teaching methodologies and driving a 15% increase in student participation. Established a peer-to-peer tutoring program, promoting collaboration among students and contributing to a 30% decrease in student dropout rates. Pioneered a debate club, nurturing critical thinking and public speaking skills, resulting in students achieving top positions in regional debating competitions. Designed and executed cross-curricular projects with history and arts departments, amplifying interdisciplinary learning and gaining recognition for innovative teaching methodologies. Facilitated workshops for parents on literacy development strategies, advocating for a supportive home learning environment and advancing student progress. ELBE PHARMACEUTICAL LTD Customer Sales Representative      Sep 2017 – Nov 2019 Drove a 25% increase in monthly sales through proactive engagement with customers, implementing tailored solutions, and up selling strategically. Resolved escalated issues promptly, achieving a 95% customer satisfaction rating, and mitigating potential escalations by providing swift and effective resolutions. Collaborated with the marketing team to develop customer-centric strategies, contributing to a 30% growth in new customer acquisitions and market expansion initiatives. Played a key role in training new hires, imparting sales techniques and customer service best practices, resulting in a 20% increase in sales team productivity within three months. Cultivated long-term relationships with clients, resulting in a 20% rise in customer retention by providing personalized support and resolving complex issues promptly. COMPUTER SKILLS     CRM Software: Proficiency in using Customer Relationship Management (CRM) software like Salesforce, HubSpot, or Zoho CRM for lead tracking and management. Microsoft Office Suite: Knowledge of Microsoft Excel for data analysis, Microsoft Word for documentation, and PowerPoint for presentations. Communication Platforms: Familiarity with communication and collaboration tools such as Zoom, Microsoft Teams, or Skype for virtual interactions. Educational Technology: Experience with teaching software or learning management systems like Google Classroom, Canvas, or Blackboard for educational purposes. SOFT SKILLS      Lead Generation Skills: Ability to identify and cultivate leads, understand customer needs, and convert prospects into potential opportunities. Cold Calling Expertise: Proficiency in making outbound calls, persuasive communication, objection handling, and building rapport over the phone. Appointment Setting: Skill in scheduling appointments, managing calendars, and coordinating meetings efficiently. Teaching Abilities: Aptitude for creating engaging lesson plans, fostering a positive learning environment, and adapting teaching methods to diverse student needs. Customer Service Proficiency: Strong communication, problem-solving, and empathy skills to handle customer inquiries, resolve issues effectively, and ensure customer satisfaction. INTERESTS    Continuous Learning: Passion for continuous learning in sales techniques, teaching methodologies, and CRM system enhancements to stay updated with industry trends. Community Engagement: Interest in community involvement, potentially volunteering for educational programs or participating in community outreach initiatives. Personal Development: Enthusiasm for personal development through reading, attending workshops, or online courses to improve teaching, communication, and sales skills.