Norbert Yap

NORBERT HELLA. YAP #376 Purok 7, Brgy. Majada Out, Calamba City, Laguna, 4027 Mobile# - E-mail:- A team player with good analysis a strong business vision and values with effective social skills to allow close work with senior management. Innovative and creative problem solver who is results oriented. Has an aptitude for learning and can maximize resources while processing a sense of urgency. WORK EXPERIENCES: Project Coordinator January 2017 to present StudyKIK (Upwork.com) o o o o Customer Support team lead for Email and Chat support. Oversee tasking and solution process for requests sent through the support ticketing system using an online project management platform Teamwork Desk. Assisting oversee of project initiation from set up to project launch and monitoring Working closely with the Project Managers in overseeing various teams and ensuring all tasks are being delivered and accomplished in a timely manner. Academic Writer / Researcher November 2011 to present Writerbay.com (UK Based) o o Freelance technical writer for academic papers and research Provides assistance in thesis writing, dissertations, course work and other college research work covering academic levels in High School, Bachelor, Masters and PhD. Areas of Subject Expertise: Anthropology Economics Business and Management Education Marketing Sociology Political Science Psychology Philosophy Environmental Studies Owner/Founder November 2014 to present YGC Writing Solutions o o Contractor for bulk and volume writing in various areas of research both academic and professional Volume writing for web content, SEO, Editing, and copywriting Freelance Journalist / E-Book Writer & Editor September, 2010 to November 2011 HowExpert Press MJ Distributing Voxxy Network (oDesk.com) o o Freelance content writer for several websites and Electronic Book Publisher Local correspondent for foreign website publication (BBC Asia) Pharmacy / Customer Service Representative (Dual Skill Pharmacy Services Technical Assistance line & Member Services Support) APAC Customer Services Inc. October 5, 2009 to August 10, 2010 o o o o Provides assistance to Pharmacist and technicians in submitting claims for patient's drug benefits. Trained to accommodate Customer Services related concerns for patients and members. Accepts and completes pharmacy mail orders, billing and general coverage inquiries. Analyzes electronic claims rejections and finding appropriate overrides and resolutions. Marketing Officer Gerry's Grill Restaurant and Bar May 2006 to June 2008 o o o o Events Management and logistics. Public Relations to corporate partners and clients Formulating and planning for the local store branch promotional projects. Implementation of system wide promotional efforts and tracking results SKILLS *MS Offce applications Word, Excel, Power point, Adobe Photoshop, EDI-Supply Chain, Technical Writing and Graphic Design. Aurora 3D Maker EDUCATIONAL ATTAINMENT *Philippine Normal University Taft Avenue cor. Ayala Boulevard, Manila BS Education Major in Behavioral Psychology Independent Online Learning Courses Completed Institution: Yale University Open Learning Economics: ECON 252: Financial Markets ECON 159: Game Theory ECON 251: Financial Theory Environmental Studies: EVST 255: Environmental Politics and Law Philosophy: PHIL 181: Philosophy and the Science of Human Nature Political Science: PLSC 114: Introduction to Political Science PLSC 118: The Moral Foundation of Politics PLSC 270: Capitalism: Success, Crisis and Reform Psychology: PSYC 123: The Psychology of Biology and Politics of Food REFERENCES Iris Lynn PSR APAC Customer Services /- - Jobel Udasco CSR BlueBean /- Writing Skills and Certificate Basic Expert Author Status since September 2010 at Ezinearticles.com Profile link: http://ezinearticles.com/?expert=Norbert_Yap I hereby certify that the above information are true and correct to the best of my knowledge and belief. Writer * Marketing Professional * Business Planner * Norbert H. Yap APPLICANT