Nwanna Prisca

Nwanna Prisca B.Sc. Hons Accounting, (Madonna University), M.Sc. Finance (lag) 15 Olayemi Street, Surulere, Lagos. Tel: -,--Objectives I am currently seeking a challenging professional career that will utilize and maximize my passion and experience in finance, performance management, service management and sales. Profile I am a young Nigerian lady, enthusiastic, resourceful and passion driven individual with over a decade graduate work experience and strong academic business background. I offer excellent work- ethics and prioritization abilities developed through balancing of rigorous employment objectives. My career has led me to specialize increasingly in customer services, enterprise sales management, process supervision, performance management and reporting, and financial reporting. I am presently in charge of the back office service in the enterprise business Group of one the leading telecommunication company in Nigeria. My work entails managing the company’s business relationship with her top 30 enterprise customers in terms of annual revenue, identifying process and account management challenges and ensuring timely resolutions, monthly service credits award and attaining hitch free services across regions and business offices. I look forward to an engagement opportunity with your organization to work on a regular basis with sincere responsibility. Educational Qualifications • Master of Science (M.Sc.) Finance, (In view) Course work competed, dissertation in process, University of Lagos; • Bachelors of Science (B.Sc.) in Accounting, 2010 – Madonna University, Okija, Nigeria (2nd Class Division- Graduated with Honors); • • • • • • Summary of Skills Dedication, Leadership and Productivity; Flexible ability to work in an organization committed to continuous improvement; Strategic Planning and Implementation; Excellent work ethics; Rapid adaptation to new problem-solving skills and new work locations; Training Skills: Annual training of supervised and recruited employees for better delivery of company’s services; 15 Olayemi Street, Surulere, Lagos. • • • Organizational skills, Time efficiency and effectiveness; Cogent Business and Professional Communication skills; Outstanding Public Speaking and Public relations. Computer Skill: • Applications: Microsoft Word, Excel, PowerPoint, Outlook • Service applications: ebims, crms, Siebel, HSI. Reporting Line: Group Head Service Management Achievements: * ✓ Led new sales and marketing initiatives that helped in reducing churn in mobile and fixed businesses across all locations. Revenue accretion from these service initiatives are in excess of 2B. ✓ Led the Implementation of the new Glo service management application for enterprise and wholesale businesses which helped to increase SME portfolio by 27% revenue wise and 30% in headcount. ✓ Attained 99.5% average service level standard for TOP customers of the Group. These customers include but not limited to the leading banks, International oil majors, universities, and those in general commerce. ✓ Organized trainings and continuous trainings for junior and middle level sales and collection personnel in the areas of sales planning, collections, remedial management and processes. Professional Experience: Business Performance & Process Manager- Enterprise Business Group, Globacom Limited (Plot 1, Micheal Adenuga Tower, Micheal Adenuga close, off Adeola Odeku Street, Victoria Island, Lagos. August 2021 – Till Date. My core functions include but not limited to: • Manage daily activities of enterprise group operation unit. • Responsible for planning and achieving budgets, goals and business objectives. • Ensure orders follows due process going by company's process and procedures ensuring that it follows through with necessary approvals with order of hierarchy. • Follow established operating policies to mitigate risk. • Responsible for information system operation activities, data entry, computer operations, data control, operations support. • Manage subordinate staff in day to day performance of their jobs. • Ensure that project/department milestones and goals are met. • Ensure budgets are approved and adhered to., Verification of customers' bio metrics after SIM registration. 15 Olayemi Street, Surulere, Lagos. • Evaluated impact of process change on overall operation and determined return on investment. • Improved efficiency and effectiveness of performance and management of processes across departments. • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. • Evaluated corporate business processes to align outcomes with strategic goals and corporate vision. • Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations. • Entered data into system, implementing tight safeguards to secure financial and personal information. Special Projects Executive- Enterprise Business Group, Globacom Limited (Plot 1, Micheal Adenuga Tower, Micheal Adenuga close, off Adeola Odeku Street, Victoria Island, Lagos. 2020 – 2021. My core functions include but not limited to. Responsible for supervising Loans Monitoring and Reporting, Credit Disbursements and Collateral Management Units of the Bank post merger with Equitorial Trust bank. My core functions include but not limited to: • I offered administrative support to Small and Medium-sized Enterprises (SMEs), Banks and Financial technology companies. • Managed the relationship between Globacom and her business associates and the Glo-zones chain to ensure that sales target are achieved Tracked the deployment of sales support items (net books and SIMs) and ensuring they are rightly put to use. • Identified issues, analyzed information and provided solutions to problems. • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. • Improved operations through consistent hard work and dedication. • Oversaw daily operations to ensure high levels of productivity. Delivered exceptional level of service to each customer by listening to concerns and answering questions. Business Associate - Enterprise Business Group, Globacom Limited (Plot 1, Micheal Adenuga Tower, Micheal Adenuga close, off Adeola Odeku Street, Victoria Island, Lagos. 2019 – 2020) My core functions include but not limited to: • Assisted with resolution of customers' complaints. • Attended to customers' requests. • Helped customers acquire service or direct them to technical expert who can help with telecommunication issues. 15 Olayemi Street, Surulere, Lagos. • Up sold products and services to customers Provided accurate and up to date information to customers' enquiries. • Maintained energy and enthusiasm in fast-paced environment. • Adhered to social distancing protocols and wore mask or face shield. • Developed team communications and information for meetings. Proved successful working within tight deadlines and fast-paced atmosphere. Business Executive, Customer Care Division, Globacom Limited (Plot 1, Micheal Adenuga Tower, Micheal Adenuga close, off Adeola Odeku Street, Victoria Island, Lagos. 2018 – 2019). Coordinated timely responses to online customer communication and researched complex issues. • Maintained 100% conversion rate on turning incoming calls into scheduled appointments with qualified customer care service. • Kept accurate records of all customer interactions and transactions. • Monitored phone, fax and electronic database systems for incoming customer inquiries. • Described product highlights and benefits to help guide purchasing decisions. Maintained accurate and current customer account data with manual forms processing and digital information updates. Business Support Specialist, Integra Real Estate Limited, Maitaima Abuja. 2016 – 2018). • I communicated with clients and prospective client on projects and services of the company advertised on the company's website I generated leads & met the target for enquiries generated by telephony. • I followed up with the prospective clients and encouraged them to visit the office for further enquiries. • I worked closely with sales & marketing units for closing of leads. • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity. • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team. • Developed new employees and on-going performance assessment of current employees. • Maintained client files with sales contracts, records of client interactions, client notes, and other information. • Performed duties and provided service in accordance with established operating procedures and company policies. 15 Olayemi Street, Surulere, Lagos. • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution. Fulfilment Officer, Sales Division, Promoprint Ventures, Alagomeji Yaba, Lagos. Aug-. • Served as an intermediary from the point of sales of product and services to delivery of the product to the customers. • Ensured consistent communication with customers. • Ensured maximum customer satisfaction. • Served as the first point of contact between the customer and company. • I gave feed back to the organization on customers' complaints and area of improvement. • Attended to mails and phone calls I ensured goods and services were delivered and rendered at customers' slated time and date. • Oversaw daily operations to ensure high levels of productivity. Created plans and communicated deadlines to ensure projects were completed on time. Account Officer, Financial Controls, Porch Integrated Limited, Yaba, Lagos-. • Responsible for issuance of receipts and invoices. • Responsible for maintenance of clients file. • Responsible for office consumables (inflow and outflow). • Generated weekly, monthly and quarterly financial reports of the company. • Oversaw payroll administration; taxes, penalties and banking operation for company. • Responsible for reconciliation of company's account with bank statements. • Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs. • Liaised between account holders and various departments. Educated clients on new products or services and updated account information to maintain high standards of client service. Accounting Officer/ Youth Corper, Office of the Accountant General. Kogi State, State Secretariat, Lokoja-. • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment. • Completed paperwork, recognizing discrepancies and promptly addressing for resolution. • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. 15 Olayemi Street, Surulere, Lagos. • Demonstrated respect, friendliness and willingness to help wherever needed. • Oversaw daily operations to ensure high levels of productivity. Carried out day-day-day duties accurately and efficiently. • • Payroll verification to make sure that organization’s employees really exist. Vouching and verification of debtors and creditors schedules. Interests Team Building, Networking, Reading, Traveling, Cycling. References: To be provided Upon Request. 15 Olayemi Street, Surulere, Lagos.