Oana Maria Choubey

Curriculum Vitae PERSONAL INFORMATION Choubey Oana Maria CHOUBEY OANA MARIA Debrecen, Hungary, 4032 Thomas Mann utca no. 25, 4th floor, flat 18 - - -or-Skype : oana.chiriac14 Valid Visa: United States: C1 /D and B1/B2 Sex Female| Date of birth 14/08/1993 | Nationality: Romanian RESUME OVERVIEW: Experienced Customer Services Supervisor and Hotel Administrator with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in management, problem solving, highly adaptable individual with a critical thinking. Strong support professional graduated from “Lucian Blaga” University of Sibiu with an interest towards Project Management. Capable of communicating in English, French and Romanian. WORK EXPERIENCE August 2016 – August 2019 Customer Services Associate/ Supervisor & Groups Coordinator / Hotel Administrator Carnival Cruise Lines – MIAMI, FL ▪ Work on scheduled front desk shifts and phone duties as required, ensuring the highest standards of customer service is provided using the guests’ names and by being friendly and welcoming. ▪ Manage the team schedule ▪ Manage a changing multicultural team ▪ Assist the team with more difficult guest inquiries by thinking of resolutions in advance and ensuring client satisfaction ▪ Assist Guest Services Manager in planning meetings and with port papers ▪ Handling the paperwork for different port authorities and presenting it accordingly ▪ Complete side duties as assigned including, but not limited to Lost Luggage, Lost & Found, Luggage Express, Back to Back, Requisitions, Injury Follow up, Guest Access Services, Non-US reports, and Executive Reports ensuring that company guidelines are followed ▪ Proper handling and knowledge of all current operating systems. ▪ Display a courteous, positive attitude towards Guests and Crew and maintain healthy interdepartmental relations, while ensuring proper communication channels are followed. Specific Groups Coordinator duties: ▪ Liaise with other departments in order to exceed guests’ expectations by setting up venues for their events ▪ Ensure availability of venues for the requested timetable ▪ Ensure Group Leaders satisfaction by sending thank you letters and placing follow up phone calls Business or sector Office / Administrative August 2014 – December 2014 Receptionist SC CONTINENTAL HOTELS S.A – IBIS SIBIU Page 1 / 4 Curriculum Vitae Choubey Oana Maria ▪ Administer all reservations, cancellations and no-shows, in line with company policy using Micros Fidelio ▪ Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities ▪ Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety ▪ Report any maintenance issues immediately to line manager ▪ Provide reports, as required, for housekeepers and management ▪ Be involved and contribute at team meetings ▪ Carry out instructions given by the management team and head office ▪ Deliver excellent customer service, at all times ▪ Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via email Business or sector Office / Administrative Feb. 2014 – March 2014 Food Quality Assurance Intern SC SCANDIA FOOD S.R.L, SIBIU Jul. 2013 – Aug. 2013 ▪ Apply test procedures to analyse components and physical properties of Scandia product materials ▪ Operate and maintain lab, control room and in-process instrumentation. ▪ Perform miscellaneous job-related duties as assigned (i.e., Process improvement projects, development and modification of QA procedures and documents) Research and Development Food Intern SC SCANDIA FOOD S.R.L, SIBIU ▪ Dosage of raw materials and ingredients ▪ Analysis of the operational flow in order to obtain Scandia canned spreads and canned food ▪ Conditioning of raw materials as follows: soft crumbling, coarse crumbling, mixing, blanching, sauce processing – the processing of sauces is a process that takes a longer amount of time due to the two operations that are involved in this process: mixing and boiling. ▪ Improving Scandia products recipes by thinking of economical raw materials that will not change the quality of the final product EDUCATION AND TRAINING May 2020 - Present Lynda Online Trainings with Certificates ▪ Become a Project Manager Learning Path - Ethics, Requirements, Schedules, Budgets, Teams, Communication, Risk, Stakeholders Management – PMI and NASBA Certified ▪ Certificate Preparation: Project Management Professional (PMP) – PMI Certified ▪ Become a Six Sigma Black Belt Learning Path – Operational Excellence, Six Sigma Foundations, Statistics Foundations, Learning Minitab, Six Sigma Green Belt, Six Sigma Black Belt, Change Management Foundations, Lean Six Sigma – PMI and NASBA Certified ▪ Become a Graphic Designer Learning Path – Adobe Illustrator 2020, Adobe InDesign 2020, Adobe Photoshop 2020, Color for Design and Art, Creative Collaboration, Typography, Layout and Composition ▪ Improve your ITIL Skills Learning Path– IT Service Management, ITIL, DevOps – NASBA Certified ▪ Business Analysis Foundations – IIBA and NASBA Certified ▪ Human Resources: Payroll ▪ Salesforce for Marketers Page 2 / 4 Curriculum Vitae Jan 2015 – May 2015 Choubey Oana Maria Erasmus+ Exchange Program ENSAT (École Nationale Supérieure Agronomique de Toulouse), Toulouse, France ▪ Sociology and social sciences methods ▪ Raw vegetable materials in farms ▪ Flow management and cost control ▪ Agronomy and environmental modelling ▪ Social economy and sustainable development of territories Oct 2012- July 2016 Bachelor’s Degree University “Lucian Blaga” of Sibiu Faculty of Agricultural Sciences and Food Industry Environmental Protection Field of study: Engineering and Management Programme of study: Hotel, Catering and Tourism Management and Engineering PERSONAL SKILLS Mother tongue(s) Romanian Other language(s) French (DELF Certificate) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production C1 C2 C1 C1 C1 8.0 / C2 7.0 / C1 DELF B2 COMISSION NATIONALE CIEP English (IELTS Certificate from 01/12/2018) 8.5 / C2 8.5 / C2 8.0 / C2 Common European Framework of Reference for Languages Levels: A1/2: Basic user - B1/2: Independent user - C1/2 Proficient user Common European Framework of Reference for Languages Communication skills Organisational / managerial skills Job-related skills ▪ Participant at “Communication and Public Speaking” training in Sibiu ▪ Team spirit: Erasmus experience provided me the tools to test my team skills during 4 months spent in France, being involved in various projects at school; Working on a cruise ship for 3 years ▪ Leadership – Guest Services Supervisor and Hotel Administrator at Carnival Cruise Lines ▪ Crowd &Crisis Management and Human Behaviour Course ▪ Good knowledge of applications, services and hardware for the hospitality and retail industries such as: Micros Fidelio, SeaEntry, Latitude, iCare – issue resolution system ▪ Good communication skills and improvement of problem diagnosis and use of appropriate solutions depending on the case – working as a receptionist at Ibis Hotel and Guest Services Associate at Carnival ▪ Food quality skills during the work as an intern at Scandia ▪ Shipboard Care Team training ▪ Emotional Intelligence - Owning your Emotions ▪ Emotional Intelligence – Building Self-Management Skills ▪ Active Listening Skills for Professionals Page 3 / 4 Curriculum Vitae Computer skills Choubey Oana Maria Advanced user of Microsoft Office package including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft Project Getting a score of 98% at the Computer Skills Test. Ability of working with certain design programs: Photo: Adobe Photoshop, Illustrator, InDesign Advanced user of Opera Page 4 / 4