OBINNA ONYENSO EZELOBI
Nigerian | 17 Okpeh Avenue, Emene, Enugu Nigeria | --| www.linkedin.com/in/obinnaezelobi
SUMMARY
● Service-focused customer support assistant, dedicated to maximizing satisfaction and
retention with proactive attention to individual customer needs.
● Diligent customer support agent accustomed to working independently and collaboratively in
direct response to customer care and support requirements.
● Smoothly handles questions and resolves concerns with excellent problem-solving abilities and
attention to detail.
● Experienced customer support specialist brings 9+ years of applying exceptional customer
service, conflict mediation, and communication skills to address diverse needs and improve
customer overall experience
EDUCATION
Enugu State University – Enugu, Nigeria
B.sc, Accounting
October 2003 – December 2007
WORK EXPERIENCE
Remote Customer Support
August 2022 – October 2022
Wellnite – California, USA
● Responded to customer calls, queries, and requests using tools like Text magic, Open phone, and
Google meet.
● Scheduled appointments for patients with therapists using Acuity scheduling, Slack, and Calendly
● Registered and Onboarded new clients while checking their insurance copayment and assigning a
therapist to them.
● Created query forms using IntakeQ and google forms. Organized workflow on tools like Airtable,
slack, and google meet.
Remote Customer Support Agent
July 2019 - Present
Oriflame Cosmetics – Enugu, Nigeria
● Prospecting of Customers, through sensitization, and social media approach, which led to a 45%
increase in sales and profit.
● Achieved 60% customer-to-brand partner conversion which saw the number of brand partners in
my team increase from 1000 in 2019 to 1600 in 2021.
● Guiding customers and brand partners on product usage, online purchase of products, and how to
navigate the company website successfully.
● Helped customers to set up and activate their accounts online.
Customer Support Assistant
December 2012 - June 2019
Nigerian Pipelines and Storage Company – Enugu, Nigeria
● Shared insights with management regarding customer inquiries, concerns, and complaints to
improve products, operations, and policies.
● Trained and mentored teams on sales and customer service techniques.
● Generated reports, correspondence, and documentation for internal and customer use.
● Provided solutions, recommendations, and replacements with empathy and positive feedback.
● Answered calls or emails from customers and assisted with special requests, and resolved
complaints.
● Responded to questions and followed up on customer interactions.
● Generated questionnaires distributed to customers to gather feedback on how best to improve
company services to them.
INEC Adhoc Staff
November 2010 - April 2011
Independent National Electoral Commission(INEC) – Enugu, Nigeria
● Coordinated registration centers that registered voters and printed permanent voters cards for
voters
● Ensured thorough checks were carried out on voter registration to avoid voters being registered
Twice. This led to a 30% reduction in voter registration mistakes
● Compiled reports sent to the electoral officers.
Marketing Officer
February 2009 - March 2010
Heritage Bank plc – Akure, Nigeria
● Oversaw market research, key market statistics, customer requirements, and competitive trends
to define product marketing and go-to-market strategies.
● Liaised with departments to guide a unified approach to customer service and distribution
● Coordinated trade shows to showcase products and services, bring in new customers and boost
market penetration.
● Introduced creative means to customer approach, while leveraging interpersonal skills to
effectively communicate product offers to customers.
PROFESSIONAL DEVELOPMENT
ALX Virtual Assistant Course
June 2022 - August 2022
Learned the fundamentals of being a Virtual assistant.
Learned and practiced Calendar management, internet Researching, Appointment setting, meeting
scheduling, expense tracking, and inbox management.
Designed a Travel Itinerary pack using Google workspace tools.
GOOGLE DIGITAL SKILLS FOR AFRICA
Learned the fundamentals of digital marketing
Introduction to Search Engine Optimization and Google ads fundamentals
September 2020
LINKEDIN LEARNING CERTIFICATE OF COMPLETION
Certificate of completion for customer service foundations
Certificate of completion for customer service problem solving and troubleshooting
November 2021
VOLUNTEER ACTIVITIES
Co-Founder, League of Xtraordinary Achievers
July 2019
Coordinated and implemented practical training for over 1000 business professionals on how to
become high-performing salespeople.
State Chairman, FGCOOSA
September 2015 - August 2019
Actively coordinated secondary school alumni body in my state to give back to our alma mater,
through planned homecoming activities, mentoring services for younger graduates, and the creation
of empowerment programs for less privileged members.
SKILLS
Google workspace
Conflict resolution
Customer service support
Data entry
Microsoft office tools
Client communication
Email Support
Customer Consulting
Online order Processing
INTERESTS
Hiking and mountain
climbing
Traveling and tourism
Researching
LANGUAGES
Igbo - Native
English - Expert
