Ogbu Beatrice Mary Chekwube

OGBU BEATRICE-MARY CHEKWUBE Surulere, Lagos.-- ………………………………………………………………………………………………………………… PROFESSIONAL SUMMARY An Adept Tech Savvy Virtual Assistant with a Keen eye for details and 3 years of experience in managing Emails, phone calls, appointment setting, Customer and interpersonal services, and in carrying out Administrative Duties proficiently in a timely precision to ensure high-quality service and customer retention.Received an average of 73% customer satisfaction rating and was Awarded "Employee of the month" for consistently receiving positive customer feedback and decreasing data entry mistakes by 25%. Customer Satisfaction was achieved using good listening skills to understand the specific need of the customer, and by troubleshooting, and simplifying complex solutions for better understanding by customers, this built trust and constantly promoted customer retention. A dedicated administrative assistant with a good knowledge of Lead Generation tools, Customer Relationship Management tools, and Google Suite. Used Google forms to Create a survey to gather feedback on customers' experience and made improvements that increased our customer's loyalty by 69%. A self-motivated assistant seeking to contribute to the overall efficiency at Henry Schein, Inc by achieving business needs and ensuring efficient delivery of set objectives of the company. …………………………………………………………………………………………………………………… RELEVANT SKILLS TELEMARKETING Responded to 30 inbound calls and made 180+ outbound calls per day which resulted in a 60% increase in the number of qualified leads. ● Build instant rapport with the customer cordially and engagingly and provided timely feedback to customers to ensure all SLAs are met ● Developed and implemented highly effective customer persuasion techniques to target potential customers with the right Personas. CUSTOMER SERVICE ● Build relationships with 10+ customers while solving their problems through email support by identifying the specific needs of individual customers. ● Increased customer satisfaction by providing prompt and polite responses to over 70 questions and concerns about our business services and providing in-depth knowledge of our products ● Used Google to Research and discover new and better ways our business can deliver solutions to clients and provide them with a unique customer experience. CALENDAR MANAGEMENT ● Managed Calendar of existing clients, planned meetings, and Special Events using Google Calendar, Google Meet, and Calendy scheduling software to maintain schedule and facilitate event coordination. ● ● Organized appointment Calendar and booked meetings with Leads while updating the documentation of prospect status in the Spreadsheet ● Promptly respond to emails and efficiently managed Emails by preparing personalized and appropriate responses to new and existing clients while meeting deadlines 100% of the time VIRTUAL ADMINISTRATIVE ASSISTANT ● Effectively manage multiple Administrative tasks per week ensuring high-quality service is delivered and used Canva to design season cards for staff and marketing materials. ● Coordinated over 30 domestic and international travel arrangements including making reservations, booking flights, and road transportation. ● Ensured tasks assigned to me on Trello were carried out efficiently and communicated when the task was complete. ● Proactively build strong collaborative relationships with colleagues and managers to improve workflows and promote best practices ● Used the information collected when solving customer problems to create a survey using Google Forms and collected feedback that improved our business performance. ● Good working knowledge of communication and workplace management tools such as zoom, Click Up, Slack, Trello, Google Suite, Hubspot, Microsoft word, Microsoft Excel, Google Spreadsheet, and PowerPoint. Data Entry ● Created and updated a database of 1,400 new and existing customers with 100% Accuracy and prevented duplication by prioritizing, compiling, and processing their data. ● Maintained the confidentiality and security of the company's data by sharing processed Data Reports using Permission Levels in Google Drive. ● Accurately Logged, Compiled, verified, and sorted a database of 700 leads in a spreadsheet according to their status in the sales process, while paying optimum attention to details ● Generated 300+ leads of target brands and companies through the use of LinkedIn, Google, Apollo.io, Octoparse, and Lead Scrape within time limits …………………………………………………………………………………………………………………… WORK HISTORY 11/2020 to Administrative Assistant / Telemarketer Current CITY FRUITFUL VINEYARD LIMITED 04/2020 to Sales Assistant /DataEntry 08/2020 KATH SHOPPING COMPLEX EDUCATION Bachelor of Science: Human Anatomy The University of Nigeria, Nsukka- TRAINING AND CERTIFICATION 11/2022 to Internship 12/2022 DIGITAL WITCH SUPPORT COMMUNITY IT Support Fundamentals / Google