Olanrewaju Tope Onifade

BACKGROUND

**I worked in Office Administration and Customer Service roles for over 10 years. I enjoyed solving customers problems and in each office, became the ‘go to’ person for all customer relations issues. My interest grew in administration and customer service so much so that I wanted this to be my main work. **

SKILLS, ABILITIES AND ATTITUDE SUMMARY

§ I have a strong work ethic and a positive team attitude. 

§ It is and always will be my mission to provide first-class customer service – the sort of attention and service that ensures a satisfied customer and, that goals and SLA’s are always met. 

§ I have developed strong technical skills - I am conversant in Microsoft technologies, data analysis and digital marketing.

§ I am ready, eager and fully equipped to work with any Customer support role and will give it 100%,

§ I have a diversified academic and professional background which is evidence of my capacity to learn easily and develop.

§ I have continued to upskill and am building my experience via voluntary work.

SOFT SKILLS AND ATTRIBUTES

§ I enjoy problem-solving and approach work in an organised, systematic, and analytical manner.

§ My customer service skills come from my time on a busy helpdesk where I dealt with people from all walks of life and I have learned to be audience aware when engaging to ensure language and listening are key.

§ Team working has been part of all roles in work and in college and, I enjoy co-operative and collaborative working environments.

§ Fluent English language communication (including report writing and documentation skills.)

§ Resilient, responsive, and resolution focused, and I love to learn.

§ I have excellent interpersonal skills and the ability to deal with conflict.