Olanrewaju Tope Onifade

M:- LinkedIn: www.linkedin.com/in/otonifade E:- 98 Boyne View, Johnstown, Navan, Co. Meath OLANREWAJU TOPE ONIFADE OFFICE ADMINISTRATION AND CUSTOMER SERVICE BACKGROUND ▪ I worked in Office Administration and Customer Service roles for over 10 years. I enjoyed solving customers problems and in each office, became the ‘go to’ person for all customer relations issues. My interest grew in administration and customer service so much so that I wanted this to be my main work. SKILLS, ABILITIES AND ATTITUDE SUMMARY ▪ ▪ ▪ ▪ ▪ ▪ I have a strong work ethic and a positive team attitude. It is and always will be my mission to provide first-class customer service – the sort of attention and service that ensures a satisfied customer and, that goals and SLA’s are always met. I have developed strong technical skills - I am conversant in Microsoft technologies, data analysis and digital marketing. I am ready, eager and fully equipped to work with any IT system and will give it 100%, I have a diversified academic and professional background which is evidence of my capacity to learn easily and develop. I have continued to upskill and am building my experience via voluntary work. SOFT SKILLS AND ATTRIBUTES ▪ ▪ ▪ ▪ ▪ I enjoy problem-solving and approach work in an organised, systematic, and analytical manner. My customer service skills come from my time on a busy helpdesk where I dealt with people from all walks of life and I have learned to be audience aware when engaging to ensure language and listening are key. Team working has been part of all roles in work and in college and, I enjoy co-operative and collaborative working environments. Fluent English language communication (including report writing and documentation skills.) Resilient, responsive, and resolution focused, and I love to learn. EDUCATION AND TRAINING 2019 - - - - - - - - 2002 Certificate in Digital Marketing (Level 7) Passed (87.80%) Postgraduate Diploma in Data Analytics Level 8 Higher Diploma in Computing Result: 2:2 Level 8 Certificate in Data Management and Analytics Result: Passed (72 per-cent) (Special Purpose) Diploma in Customer Service Management - Pass (90 %) Master’s / Level 9 in Agricultural Communication Mandatory National Youth Service Bachelor of Agricultural Science (Level 8) Result: 2:1 DBS, Ireland NCI, Ireland NCI, Ireland DBS, Ireland ALISON Online FUNAAB, Nigeria NYSC, Nigeria FUNAAB, Nigeria EMPLOYMENT AND EXPERIENCE 10 years paid employment in Computing, Admin, Customer Service, Team working; 3 years Community & Voluntary PLANNING, STRATEGY/IT SUPPORT (Voluntary whilst studying) March 2018 – to date CORE, Ireland, a community based, volunteer-led initiative situated in Navan, County Meath, Ireland. • Community development projects planning and proposals preparation. • Installation and configuration of software and hardware on office PCs. • Maintaining system and network according to requirements. • Troubleshooting computer systems to identify faults and rectify where necessary. 1|Page • • Ensuring secure access on IT facilities through account administration and file permissions management Other duties as assigned e.g. PowerPoint preparation for trainings. • • • • • Achievements Managed network and technology tools. Setting up accounts on workstations. Assisted in troubleshooting computer systems to identify faults and rectify where necessary. Conducted internet searches of valuable information for organizational development. The implemented payment gateways for voluntary donation and raffle draws on CORE Ireland website. SENIOR AGRICULTURAL OFFICER Oct. 2010 – Oct. 2015 Projects Planning Monitoring and Evaluation Department, Agricultural Media Resources and Extension Centre. • Helpdesk Service Officer (taking inbound calls, advising on and processing farmers micro-loans) • Keeping records of activities. • Preparation of annual calendar of activities. • Preparation of field reports, proposal and annual reports. • Monitoring and evaluation and extension projects and activities. • Achievements Formatted annual reports into downloadable PDF format on the University’s website. ADMINISTRATIVE/EDITORIAL OFFICER Jan. 2007 to Oct. 2010 FUNAAB Journal and Publications Office • Supervised a team of administrative and secretarial personnel in the University’s publications office. • Processed documents for editing by selected editors in different geographical zones of Nigeria. • Served as the main contact person for authors for submission and updates on submitted journal manuscripts. • Taking all inbound calls and answering all enquiries from existing and prospective customers. • • Achievements Improved structures and processes to promote teamwork and boost staff productivity. This led to an expansion of operation from a single office unit to four offices. Suggested and implemented online submission and editing of journal articles. This increased patronage by 60 per-cent per year and revenue by 20 per-cent monthly. ADMINISTRATIVE OFFICER: EXAMINATIONS AND RECORDS Jan. 2005 to Jan. 2007 Federal University of Agriculture, Abeokuta Nigeria, University in Southwest Nigeria. • Help Desk / Student Services / administration. • Dealing with enquires, providing information, students registration and record keeping. • Preparation of Transcripts and Statements of Results. • Online verification of students’ academic credentials and records. • • Achievements Prepared statistical analysis and reports on student population, performance, grades for management's decision-making process. Successfully verified 100% academic credentials of students in all faculties of the University for- and 2005/2006 academic sessions using the WAEC/NECO internet portals. INTERESTS Surfing the internet and online training to update my knowledge on cloud computing, data analytics, data security and marketing. REFEREE Details on request. 2|Page