Paolo Rico Guipe Lorilla
Customer Service Representative (CSR) (2 years 6 months)
Alorica ( formerly West Contact Services, Inc. )
(- |-| $ 6/hour | Quezon City, National Capital Reg
Experience
16 years of total experience
Apr 2015 - Present
(2 years 6 months)
Customer Service Representative (CSR)
Alorica ( formerly West Contact Services, Inc. ) | National Capital Reg, Philippines
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Customer Service
Role
Customer Service - General
Position Level
Supervisor / 5 Years & Up Experienced Employee
Monthly Salary
PHP 25,500
Basic Function:
Responsible for receiving calls and processing incoming phone calls for dedicated clients in accordance with the the policies , procedures , quality standards and federal laws and regulations.
Major Job Accountabilities:
1. Receive and process incoming phone calls for dedicated clients, which includes obtaining, entering and verifying customers information.
2. May make return phone calls to customers if technical problems were incurred during the customers initial incoming phone calls.
3. Ensures that calls processed in strict adherence to established policies, procedures , and quality standards , as well as any federal laws and regulations.
4. Successfully complete initial and on-the-job training, as well as any product or on-going training
Sep 2012 - Present
(5 years 1 month)
Customer Service Representative (CSR)
APAC Customer Services Inc.
Industry
Telecommunication
Specialization
Customer Service
Role
Others
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 15,000
Assist the member / patient regarding their medications, healths , plans, dispensing their medication, expedite the shipping and attend to other concerns
May 2012 - Aug 2012
(4 months)
Finance and Admin. Staff
Samsung Electronics Philippines Corporation
Industry
Accounting / Audit / Tax Services
Specialization
Finance - General/Cost Accounting
Role
Financial Accounting & Reporting
Position Level
Supervisor / 5 Years & Up Experienced Employee
Monthly Salary
PHP 15,300
Reliever to Assistant Manager:
- Preparation of Refund( GERP )
- Creation Of GSPN ID ( GERP )
- Code creation of Different Authorized Service
Center ( CIS, GMP GIP )
- Preparation and submission of Statement of
Statement of Account
- Offsetting of A/R to A/P ( SAP )
- Preparation of Certificate Creditable
withholding Tax ( 2307 )( SAP )
- Resetting of Password for GSPN IDs
of nationwide ASCs of Samsung( GERP )
Sep 2011 - Feb 2012
(6 months)
tax assistant
Nestle Philippines Inc.
Industry
Manufacturing / Production
Specialization
Finance - Audit/Taxation
Role
Taxation
Position Level
Supervisor / 5 Years & Up Experienced Employee
Monthly Salary
PHP 15,000
Quarterly tasks:
1. Prepares and monitors the issuance of 2307 ( Certificate of creditable tax withheld at source ) for Suppliers /Vendors.
Monthly task:
2. Prepares and monitors the issuance of 2307 ( EWT ) (CPW S.A. ROHQ for Utilities ) ( SMART Communications Inc. )
Daily Tasks:
3. Prepares and monitors the issuance of 2307 ( Certificate of creditable Tax withheld at Source ) for BPI ( CPW Phils. Inc. & Penpro ) & CITIBANK ( CPW S.A. ROHQ )
Others:
4. Validation of Suppliers OR's to CPW Phils. Schedule of Purchases with access of SAP System
5. Encodes details of Vendors OR's ( CPW Phils. )
6. Assist in reconciliation of Accounts Payable ( AP )with access of SAP
7. Stamps TIN business address of CPW Phil. inc. to suppliers OR's
8. Assist supervisors in validating / correcting the 2307 ( Suppliers ) for transmission to FASD from soft soft copy to hard copy.
9. Assist in monthly inventory of different warehouse of NESTLE ( Pasig, Laguna etc. )
10. Secures IEIRD files ( VAT Importation copies )
11. Assists in validation of Inward remittances
12. Prints, photocopy, scans, files and secure documents given by superiors
13. Assists calls from suppliers for schedule of 2307 pick -up
Feb 2005 - Aug 2011
(6 years 7 months)
finance officer
Sorsogon Integrated Health Services Foundation inc
Industry
Healthcare / Medical
Specialization
Finance - General/Cost Accounting
Role
Financial Accounting & Reporting
Position Level
Supervisor / 5 Years & Up Experienced Employee
Monthly Salary
PHP 8,500
1. Collects and deposits received
2. Prepares cash disbursement vouchers for cash outlays
3. Handles petty cash expenses and liquidation of cash advances
4. Prepares financial report to include cash flow statement, income
statement and Balance sheet
5. Prepares annual budget for administrative expenses
6. Pays employees benefits to include SSS,HDMF, Philhealth, etc.
7. Purchase office supplies, pays office bills and the like
8. Performs other tasks, which would benefit the interest of the
Foundation.
Aug 2004 - Dec 2004
(5 months)
accountingstaff
Napili, Bonacua & Associates
Industry
Accounting / Audit / Tax Services
Specialization
Finance - General/Cost Accounting
Role
Basic Accounting/Bookkeeping/Accounts Executive
Position Level
Fresh Grad /
