Patricia Carolina Sorto

PROFILE Has a professional attitude, and flexibility which allows her to easily adapt to changes in her environment. Possesses excellent communication, leadership and organizational skills. C EXPERIENCE A PATRICIA SORTO CONTACT RES. ROBLE ALTO BLOQUE 'D' CASA #5 28 YEARS OLD SINGLE -- REFERENCES DR. SCARLETH LOZANO - COLLECTIVE SOLUTION SPS | JUN 2017- PRESENT FASHION NOVA Team Lead (Supervisor) *Email customer service support, providing the best service with a 24 hour response time. STARTEK TGU | JAN 2014 - JUN 2017 CSR GOGO INFLIGHT (Tech Support) | Jan 2017- Jun 2017 *Customer care and tech support through chat and email. Production Supervisor | Oct 2014- Jul 2016 *Providing the necessary coaching, support & guidance to assist team members ; Setting targets and monitoring performance by listening to their calls (live monitoring and Y- Jacking) ; Managing time, establishing priorities and delegating effectively to a group of 30 team members; Assisting the client with WBR/MBR. CSR II (Support) | Jun 2014- Oct 2014 *Teach customer service representatives how to deescalate angry customers; Take escalations and provide support for customer service representatives helping them solve service issues. Customer service representative | Jan 2014- May 2014 *Cellphones troubleshooting; Providing an outstanding customer service demonstrating empathy and concern. STREAM SPS | JUN 2013- DEC 2013 Customer service representative *Satellite radios troubleshooting, not only by phone but also through chat, thus providing a great customer service experience. EDUCATION RENACIMIENTO SCHOOL Diploma in Arts and Science (2000 - 2006) UTH Law degree intern (on hold) SKILLS LIC. ROSSYBELL VILLALOBO - Optimism Responsibility Comfortable working independently or in groups. Works under pressure and multi-tasks. Follows instructions and delivers quality results.