Paul Vincent A. Basañez

I have been in the field of customer service for almost 9 years, most of which was in technical support. Multi-tasking has been part of my daily task in a call center environment. I am used to work on shifting schedules, most of the time on the graveyard shift. Most of the time I assist customer inbound calls for technical issues and do upselling once done with the troubleshooting. I also did outbound calls to follow-up on customers issue if they were resolved or not. Chat and email support was also part of the scope of my work. During this time I was able to develop the ways of properly dealing with customers of different attitudes and handling irate customers.