Paul Vincent A. Basañez
$5/hr
Experienced in the field of Customer Service specifically Technical Support
PAUL VINCENT A. BASAÑEZ, LPT
Bilibol, Maasin, Southern Leyte
Contact number: - or -
Email:-
Personal Particulars:
Age:
Date of Birth:
Marital Status:
Gender:
45 yrs old
November 11, 1975
Married
Male
Educational Background:
College:
Bachelor’s Degree in Electronics and Communications
Engineering at University of San Carlos Talamban
Campus. Cebu, Philippines. Graduated, May of 1998.
Completed 18 units of Diploma for Professional Education
under Bachelor of Secondary Education at Saint Joseph’s
College. Maasin City, Southern Leyte. Second Semester
School Year-. Passed the teachers board exam
last September 30, 2018.
Employment History:
1.
Company:
Position:
Specialization:
Industry:
Date joined:
Date Left:
Work Description:
2.
Company:
Position:
Specialization:
Industry:
Date joined:
Convergys Cebu
Technical Support Representative
IT/DSL/Networking
Call Center/IT-enabled Services (Customer Service)
July 2011
August 2012
Do inbound/outbound phone/chat technical support and
outbound upselling for TimeWarner US company DSL
service
Kentucky Fried Chicken (Singapore – Somerset)
Manager Trainee (Work Pass Permit)
Food Service
Food and Beverage (Customer Service)
December 2010
Date Left:
Work Description:
April 2011
Trainee for Managerial position. Trained to handle in every
position with in the store and for managing the crew from
opening until closing hours of the branch
3.
Company:
Position:
Specialization:
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Date joined:
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Work Description:
Kentucky Fried Chicken (Singapore – Somerset)
Food Service Crew/Waiter (Work Pass Permit)
Food Service
Food and Beverage (Customer Service)
November 2009
July 2010
Assist Manager of the daily tasks in the store, assisting
customers in need on the lobby, cook chicken and assist in
preparing food to be served to customers
4.
Company:
Position:
Specialization:
Industry:
Date joined:
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Work Description:
Etelecare Global Solutions (Dell US Company Client)
Technical Support Representative (DCSE ID: 394696)
IT/Computer – Hardware
Call Center/IT-enabled Services (Customer Service)
May 2004
May 2009
Do inbound/outbound phone/chat technical support and
outbound upselling for Dell US company computer
hardware (desktop and laptops) and basic software for
consumers in the US. (customer service environment)
5.
Company:
Position:
Specialization:
Industry:
Date joined:
Date Left:
Work Description:
Sykes Asia
Technical Support Representative
IT/Computer – Hardware
Call Center/IT-enabled Services (Customer Service)
December 2003
March 2004
Do inbound phone technical support for consumers in the
US that are using PDA's. (customer service environment)
6.
Company:
Position:
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Date joined:
Date Left:
Fujitsu Phils. Inc.
Field Engineer
IT/Computer - Network/System/Database Admin
Call Center/IT-enabled Services
November 2001
Aug 2002
7.
Company:
Position:
Specialization:
Industry:
Metro Gaisano - Ayala
Multimedia Crew
Training and Development
Consumer Products
8.
Date joined:
Date Left:
Work Description:
August 1999
April 2001
·Planning, design and implementation of interactive
orientation for Human Resource Department at Metro
Gaisano - Cebu. The project used Macromedia softwares
for multimedia design integration, Adobe softwares for
graphics editing, MGI for video editing and Soundforge for
sound editing
Company:
Position:
Specialization:
Industry:
Date joined:
Date Left:
Work Description:
Innodata Phils. Inc.
Precoder/Batcher
General Work
Publishing
March 1999
July 1999
Precodes Hardcopy magazines and books ready for
publishing.
Skills:
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Can work on any shifts especially on graveyard shifts.
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Has good typing skills at 30 to 40 wpm.
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Experience in handling customers and better knowledge in the field of
customer service.
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Knowledgeable on PC hardware and software troubleshooting and
installation and support on computer networking.
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Knowledgeable on TCP/IP network system.
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Knowledgeable in handling technical phone support (call center
environment/support/business).
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Knowledgeable in Computer Networking
- Knowledgeable in operating system like WINDOWS XP, 7 (ADVANCE), 8
AND 10 (BASIC), MAC (BASIC) AND UBUNTU (BASIC)
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Knowledgeable in Microsoft Office.
- Knowledgeable on some proprietary or third party software like Macromedia,
Adobe, MGI and Soundforge
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Trainable and can work with minimum supervision.
References:
Ms. Jhoanne L. Costillas, MAEd
Principal, Senior High School
Saint Joseph’s College
Maasin City, Southern Leyte
Telephone number: -
Dr. Beverly Balamiento Fernandez, LPT, Ed.D
Dean, College of Teacher Education
Saint Joseph’s College
Maasin City, Southern Leyte
- local 105
Hon. Leonila Bandibas
Barangay Captain
Barangay Bilibol
Maasin City, Southern Leyte
ADELIA J. PALOMA
Public Schools District Superviso
Maasin District 1
Maasin City Division
Combado, Maasin City
Southern Leyte 6600
