PAULA BEATRIZ R. GUILLERMO
SKILLS
OBJECTIVE
Rockstar Researcher| Customer Support
Specialist| Awesome Admin Support
Create a long term working
relationship with a company that
needs my services to submit
deliverables on-time and in full,
create a positive impact on the
team, foster a winning culture and
help in growing the company’s
business.
EXPERIENCE
Client Support Specialist | Athena Health
Assist client in patient workflow issues
Help clients navigate through the cloud-based
software
Troubleshoot or at least direct them to the
department that will handle issues encountered
within the software
paulaguillermo.88
@gmail.com
-
Assist in processing claims
Create cases using Sales Force App to properly
document client calls and issue them case
numbers for follow up
Take-in Inbound calls directed thru the Customer
Support Portal
https://www.linkedin.com/in/paulabeatriz-guillermo-3ba30291/
Export Officer | Fisher Farms Inc
Create business emails to foster partnerships to
prospective foreign distributors
Create Sales Proposals to prospective Distributors
Data entry – create and maintain excel files that
follow through day to day sales and keep track of
the achievements of the monthly targets and
Annual targets
Create bi-monthly sales reports and monthly
executive sales meeting reports thru MS
powerpoint
VOLUNTEER
EXPERIENCE OR
LEADERSHIP
Currently a Board of Director for
Juana’s Budbod Corporation and
Commissary Director for
Operations and Product
Development for Juana’s Budbod
and Coffee
Analyze sales data and compare them against
monthly and annual targets to include analysis in
sales reports
Attend food shows and perform business
development duties by constantly interacting with
visitors to be able to generate leads for the
company
Continuous interaction with distributors in email to
maintain business and be up to date with the
status of their stocks and keep them compliant in
the regular order schedule they proposed
Coordinate product development projects with
Research and Development Team and manage
timelines in the projects using ASANA
Research and Development Specialist | Fisher
Farms Inc
Research on new product development projects
directed by marketing
Research on product related issues raised by
clients and coordinate accordingly with Quality
Assurance
Develop alternative suppliers on all raw materials
Further research on milkfish, usability, possible
products and advantages over other types of fish
in culinary and processing applications
EDUCATION
Bachelor of Science in Food Technology |
University of Santo Tomas
Consistent Academic Scholar for 4 years under the
scholarship program of Nestle Philippines Inc.
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