Pauline Dela Cruz

#0417 C. MOLINA STREET, BLOCK 6, VIENTE REALES, VALENZUELA CITY (-- WORK EXPERIENCE BMB168 Manpower Services Brgy. Veterans Village, Quezon City Operations Officer April 2016 - May 2017 Looking for a challenging position which will utilize my in-depth acquired knowledge and collective experience in a dynamic team oriented environment company. I am young Food Quality Assurance Analyst for more than 2 years capable of introducing and integrating innovative strategies to ensure maximum performance of high standard and quality. Experienced in finished goods, both food and beverage, quality checking as well as overall inline food manufacturing inspection. Highly effective on analysis, strategy, and problem solving and proficient on computer applications. Moreover, I am knowledgeable on the field of Business Processing Operations (BPO) by means of being a Customer Service Agent of clients from the United States. Offering products and services to our clients, handling complaints & propose resolutions for it in accordance with the company’s guidelines and policies and finally, conducting investigations for their complaints were my main field in this industry. Also learned from this industry the flexibility that this job offers in all aspects such as time, schedule, culture and work load were completely grasped. ✔ Over-all supervision of Human Resource Team ✔ Conducts interview with applicants as well as processing documents for their deployment ✔ Coordinates with clients and agency hired employees concern ✔Payroll checking and billing of clients ✔Process agency hired employees benefits (e.g SSS, Philhealth, Pag-ibig, medical insurance, et. al.) ✔Over-all documentation of agency files as well as permit related concerns ✔Documentation of all agency based files for permit requirements ✔Conducts daily client calls for additional manpower needs ✔ Procurement of needed merchandise of clients (e.g. Purchasing, supplier searching, et. al) INNOVATIVE PACKAGING INDUSTRY CORP. T. Santiago Street, Veinte Reales Valenzuela City Production Specialist February 2016 - March 2016 ✔ Supervise Over-all Production Flow of our clients ✔ Coordinate with clients about the status of our production plan ✔ Floor Planning to be coordinated with the Logistics department to finalize weekly production plan ✔ Manage the scheduling of the Manpower needed for production ✔ Submits daily, weekly & monthly reports for Production ✔ Computation of Production Cost ✔ Check KPIs of Subordinates ✔ Monthly Report of Actual VS Sales of produced items. J.P. MORGAN CHASE & CO Net Plaza, 31st Street cor Square Zone, Crescent West Park, Bonifacio Global City, Taguig City Senior Specialist 1 - Branch Operations Support September 2015- January 2016 ✔ Take inbound calls from Chase bankers and their other employees in the US to assist them in the policies and procedures of the bank ✔ Processing checks that needs additional review for it to be either paid or return ✔ Provide Chase bankers and other bank employees of the details needed in the daily transactions ✔ Record details of banker's contacts and actions taken in a documentation application for traceability ✔ Research answers or solutions as needed RMH TELESERVICES ASIA PACIFIC (Expert Global Solutions) 12F Cyberpod Eton Centris Three, South Tower Eton Centris, EDSA cor Quezon Avenue, Quezon City Customer Service Agent - UPS Account May 2015- August 2015 (scan QR code for LinkedIn Profile) ✔ Take inbound calls from customers to Provide information about UPS's services ✔ Resolves service problems by clarifying the customer's complaint -- determining the cause of the problem, explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution ✔ Contributes to team effort by accomplishing related results as needed. ✔ Record details of customer contacts and actions taken ✔ Research answers or solutions as needed FLY ACE CORPORATION PROFESSIONAL SKILLS 7F Fly Ace Corporate Center, Coral Way, Central Business Park, Pasay City Quality Assurance Analyst August 2014 - March 2015 Quality Assurance Analyst Assistant January 2013- July 2014 Quality Assurance Analyst Assistant - Trainee August - December 2012 ✔ Inspection of incoming delivery of shipments by checking the internal and external condition of the container van, and checking the condition of the delivered stocks. ✔ Conduct visual inspection of the samples collected by the stock man using military sampling and record observations found on the samples sorted. ✔ Conduct Physico-Chemical Analysis on the samples collected like %TSS, % Salt, pH, Viscosity using digital equipment available in the laboratory as well as doing Sensory evaluation. ✔ Performs tear down examination of the sample's packaging to confirm if there are defects on it that may affect the product's internal and microbial condition. ✔ Documentation of Quality Assurance Inspection Report for records purposes. ✔ Overall in-line checking of toll manufactured items ✔ Encoding of shipments both local and imported for verification of quantity and for supply chain purposes FRESH N FAMOUS FOODS, INC. - CHOWKING West Service Road corner Samson Road Sucat, Muntinlupa City, Philippines Quality Assurance Assistant - On-the-Job Training (300 Hours) April 2011 - May 2011 ✔ Record data daily and check standard specifications of every item during production ✔ Inspect and evaluate incoming raw materials, packaging materials and outsourced finished goods according to specifications and standards ✔ Performs sampling and microbiological analysis on product samples in accordance to standard sampling plans and procedures and records accordingly, and reports abnormality if there is any ✔ Assess plant compliance to sanitation and hygiene requirements through routing microbiological tests i.e. water, raw materials, equipment, machine and line swabbing ✔ Conducts Physico-chemical Analysis as well as cook test on the samples provided from production of finished goods as well as supplier's samples for them to know if their delivery has passed specifications EDUCATION Bachelor of Science in Food Technology POLYTECHNIC UNIVERSITY OF THE PHILIPPINES - MAIN CAMPUS A. Mabini St., Sta. Mesa, Manila- AWARDS AND CERTIFICATIONS CIVIL SERVICE EXAM - Professional Level Passer Civil Service Commission - NCR October 2012 MOST PROMISING PRODUCT (Malangcake) - Product Launching Polytechnic University of the Philippines A. Mabini Campus (Main), Sta. Mesa, Manila September 2010 SEMINARS & TRAININGS ATTENDED UPS Shipping Training and Abay Expert Global Solutions -UPS 17F Cyberpod Eton Centris Three, South Tower Eton Centris, EDSA cor Q. Ave, Quezon City June 05, 2015 UPS Shipping Product Training Expert Global Solutions -UPS 17F Cyberpod Eton Centris Three, South Tower Eton Centris, EDSA cor Q. Ave, Quezon City May 27,2015 "Food Safety Awareness" Valenzuela City Health Department Valenzuela City Hall, Sanitation Office, Mc Arthur Hi-way, Valenzuela City March 06, 2015 “Total Quality Management: The Steering Wheel towards the Avenue of Success” POLYTECHNIC UNIVERSITY OF THE PHILIPPINES Manila Room, Hasmin Hostel, M. H. Del Pilar Campus, Sta. Mesa, Manila March 14, 2012 “Seminar on Additives” WORLD TRADE CENTER Gil Puyat Ave. Extension cor. Diosdado Macapagal Blvd., Pasay City February 23, 2012 “Empowering Skills on Data Handling Amidst the World that is Quickly Changing” POLYTECHNIC UNIVERSITY OF THE PHILIPPINES Manila Room, Hasmin Hostel, M. H. Del Pilar Campus, Sta. Mesa, Manila January 27, 2012 “Challenges of Food Professionals in the Globalization of Food Industry” POLYTECHNIC UNIVERSITY OF THE PHILIPPINES Manila Room, Hasmin Hostel, M. H. Del Pilar Campus, Sta. Mesa, Manila March 04, 2011 “Common Good Manufacturing Practices” POLYTECHNIC UNIVERSITY OF THE PHILIPPINES Bulwagang Balagtas, A. Mabini (Main) Campus, Sta. Mesa, Manila September 03, 2010 “GMP—A More Reliable Means of Achieving Quality” POLYTECHNIC UNIVERSITY OF THE PHILIPPINES Manila Room, Hasmin Hostel, M. H. Del Pilar Campus, Sta. Mesa, Manila March 03, 2010 “Challenges and Opportunities to Food Technologists in the Changing World” POLYTECHNIC UNIVERSITY OF THE PHILIPPINES Manila Room, Hasmin Hostel, M. H. Del Pilar Campus, Sta. Mesa, Manila March 01, 2010 “Current Trends and Issues in Food Safety in Challenging World” POLYTECHNIC UNIVERSITY OF THE PHILIPPINES NALRC, A. Mabini (Main) Campus, Sta. Mesa, Manila January 16, 2009 CHARACTER REFERENCE Shirley F. Arches Fresh N Famous Foods, Inc. - Chowking Quality Assurance Manager - to 30 Luisa G. Rodrigo Fly Ace Corporation Quality Assurance Manager - loc 303 Blanche L. Ramos Events Manager BMB168 Manpower Services -/ (- Oscar Buenaventura Maintenance Specialist Innovative Packaging Industry Corp. (- I certify that the above information is true and correct to the best of my knowledge and belief. Pauline A. Dela Cruz