Paulus Iyambo

Greetings future Employer

I have been working in the customer support for over 4 years now with proven references that can be provided anytime.

My experience includes effectively handing customer inquiries live chats, email, inbound and outbound calls. During my work experience, I have also been Chat Quality Assurance and well as Customer Support Trainer - training new agents in companies. Besides that, I have first-hand experience on eBay and Amazon platform with adding products, inventory and price updates, and order fulfillment.

I am experienced in CRM systems such as Salesforce, Zendesk, Hubspot and Insightly. Some CRM systems where own companies products that are internally produced.

The companies that I had worked for are from the USA, Finland, Austria, Isreal, and the UK. Thus, I am an outspoken representative that has experience dealing with customers all over the world. I am vast knowledge in active listening, handling angry customers, complaints and de-escalation cases. 

I always strive to put a smile on every customer interaction whether over the email, chat or by phone.

By hiring me, you are choosing a dedicated customer representative who will represent your company brand as it's my own business. 

Feel free to ask any questions or doubts you might have.

Regards

Paulus Iyambo

Your dedicated Customer Support Rep