Paulus Iyambo

Iyambo Paulus Date of Birth City: Relocations: Telephone: E-mail: Skype: LinkedIn: 18 May 1992 Kiev Yes -, --paulus.iyambo https://www.linkedin.com/in/paulus-iyambo-/ https://www.facebook.com/paulus.iyambo.31 Social Sites: Head of Customer Support and Sales & Marketing Skills and Achievements I have been working in the customer support for over 4 years now with proven references that can be provided anytime. My experience includes effectively handing customer inquiries live chats, email, inbound and outbound calls. During my work experience, I have also been Chat Quality Assurance and well as Customer Support Trainer - training new agents in companies. Besides that, I have first-hand experience on eBay and Amazon platform with adding products, inventory and price updates, and order fulfillment. I am experienced in CRM systems such as Salesforce, Zendesk, Hubspot and Insightly. Some CRM systems where own companies products that are internally produced. I always strive to put a smile on every customer interaction whether over the email, chat or by phone. In addition to that, I have also 3 years of experience in Sales - selling home medical tests and responsible for expanding their brand into the rest of the EU countries. The companies that I had worked for are from the USA, Finland, Austria, Isreal, and the UK. Thus, I am an outspoken representative that has experience dealing with customers all over the world. I am vast knowledge in active listening, handling angry customers, complaints and de-escalation cases. Sales & Marketing, as well as customer support, go hand in hand, this way I have grown a huge passion for this profession. I get satisfaction in knowing that I have solved a client's needs and have helped them to acquire services that meet their individual satisfaction. With my current education and working experience, I am sure I can a valuable asset in your business. By hiring me, you are choosing a dedicated representative who will represent your company brand as it's my own business. Regards Paulus Iyambo Working Experiences Customer Support and Trainer Nov 2018 - present time (8 months) StrivTech (USA) Website: http://www.strivtech.com IT-Consulting / Services Customer support for website subscription through the phone, email and chat. • Responding to customer inquiries • • • Cancellations of Account Processing Refunds making outbound calls to clarify with customer their requests Trainer • Creating training materials for new hires • Training near hires into the company • Motivating new hires • improving client support process by creating scripts • Investigating new client request and find solution to work with us. • Delivery Weekly meetings with the team. • Providing Extra training on different topic of handling customer such as, active listening, dealing with angry customer, emotional intelligence etc. Recommendation: Lesia Karvatska (Head of Customer Support Manager, Strivtech) -- Sales and Marketing Manager (Remote) Jul 2016 - present time (3 years) Medigoo Oy Inc (Finland) Website: https://www.medigoo.com/ Medical and Health • Sales Representative for Medigoo Inc. • Market research for potential online shops and distributor in the health industry • Using platform such as LinkedIn, Google search to generate lead list of companies • Sending Emails to Sales Lead List created • Making Follow up email and calls to get the attention of the responsible manager in each company • Success fully create eBay and Amazon account as well as managing order for those platforms • Negotiating agreements with online shops for drop-shipping contracts. • Negotiating agreements with medical and health distribution companies in European Union Countries • Drafting distribution agreements between the companies • Handling all orders from online shops and distributors that I have signed. Recommendation: • Dr. Mika Karilahti (CEO, Medigoo Oy Inc) -,- Customer Support Representative and Live-Chat Quality Assurance Apr 2018 - Nov 2018 (8 months) CancelOn Travel Agencies (Israel) Website: www.cancelon.com Tourism / Hotel Reservation / Travel Give customer support through the phone and emails • Responding to customer inquiries • Calling hotels to confirm bookings • Searching for Alternative hotel accommodation for customers • Booking hotel reservation that did not complete automatically. • Answering incoming calls from customer and making outbound calls • Writing email's to customer using CRM The main responsibility is to make sure you assists the customer professionally and satisfactory. Live-chat Quality Assurance Duties for this role included: • Reviewing communication between clients and agents • Providing feedbacks to agents and assistance to improve live-chat channel • Create live-chat guide on how agents should interact with customer over the chat Recommendation • Yulia Minevich (Head of Customer Support, Cancelon LTD) -,- Tech Support, Marketing and Content Writer (Remote) Jul 2016 - Jun 2017 (1 year) Shopping Cart Elite Website: https://www.shoppingcartelite.com IT-Consulting / Service / Ecommerce • Started working as Customer Tech Support Representative and worked my way up to the Marketing Department as Content Writer, Auditor, email/marketing testers etc. • Write article in the field of Marketing and Sales • Article Spinning • CRMs • Quora • Article editing Articles I have written: • • • https://www.shoppingcartelite.com/articles/selling-the-invisible https://www.perfectsoccerskills.com/blogs/news/how-to-choose-the-right-soccer-equipment https://www.shoppingcartelite.com/articles/selling-the-invisible-2 Recommendation • Igor Soshkin (CEO, Shopping Cart Elite) - Export Specialist of Sales Leads Feb 2016 - Jun 2016 (5 months) America2030 Website: http://america2030.net/en-US/ Financial Services / Export & Import • Searching for Foreign distributors in Europe, Asia, India, China, Africa And USA • Negotiating Trade agreements and contracts. • Sales Generating leads. • Market research for potential clients. • Prices Analysis. • Inbound and Outbound Call handling Call Center Operator Aug 2015 - Feb 2016 (7 months) Kyivstar / Киевстар Website: http://www.kyivstar.ua Telecommunication / Services • Responding to emails • Escalating cases to the production manager • answering in-coming phone calls in English Data Entry (Typist) and Clerk Sep 2011 - Sep 2012 (1 year 1 months) Ministry of Home Affairs and Immigration Government Sector • Data Entry of Population birth records in the computer system Clerk Grade 1 • • Promote to a clerk as an issuer of National document such as Birth Certificates, Death Certificate, Marriage Certificates. Inquiring about duplicate of National Documents Casino Dealer Jan 2011 - Aug 2011 (8 months) Windhoek Country Club Resort and Casino Website: https://www.legacyhotels.co.za/hotels/windhoek-country-club-resort Hotel / Restaurants / Casino Dealing tables such as American Roulette, Poker, Black Jack Recommendation: • Marius Bruwer (Tables Manager, Windhoek Country Club Resort and Casino) -/- Educations University of Law and Economic (Krok University) (Kiev) Completed Year: 25 June 2019 Master of Project and Program Management Field Of Study Project Management University of Economics and Law (Krok University) (Kiev, Ukraine) Completed Year: 10 July 2017 Bachelor in International Economics ( major in Economics and Entrepreneurship) Bachelor Languages English - native Can be interviewed in this language Russian - intermediate Can be interviewed in this Language Courses, Trainings & Certificates 1. Consultant for Banking Services (Kirovograd, Ukraine) Completed Year: 2015 Information about Banking Services in Privat Bank 2. Driver License (Kirovograd, Ukraine) Completed Year: 2015 Code: В 3. Certificate in Customer Support (Windhoek, Namibia) Completed Year: 2011 I acquired skills in working with clients in various fields and situations. This includes: • Handling Angry Customer • Customer is Always Right Philosophy • How to resist anger • Active Listening I would like to work for an international company where I can be able to showcase my experience in Entrepreneurship, sales, marketing and business development along with customer services