Percival Ang

PERSONAL BIOGRAPHICAL VITAE of: Percival Joven Ang Home:Lot 1 Blk 4 Anila Park Brgy San Roque Antipolo, Rizal Contact Nos.:- Email-Skype id: - QUALIFICATION/SKILLS With proficient use of both Filipino and English language Computer literate (MS Windows, MS Office Applications, and systems management) and Internet conversant. Independent, creative, result-oriented, self–initiative, hard-working, and eager to learn. Lore in business and marketing. WORK EXPERIENCE Prenetics LTD BGC, Taguig Operations Manager (March 2018 – June 2022) Handles day-to-day operations such as logistics and inventory. Manages customer service team. Handles client relations. Deals with any business and operations-related situation within the Philippines. Results Companies Cainta, Rizal Team Lead (Oct 10, 2016–July 25, 2018) XM Radio – (Satellite Radio Services) Billing, Sales, Customer care, and Collections. Handle a team of 16 listener care specialists to meet target goals. Coach and guide team members to meet target goals. Probe Philippines Inc BGC, Taguig Assistant Operations Manager (Sept 8, 2014 - June 11, 2016) Manage Day to day operations for an Australian-based account that provides customer support and lead generation for clients from diverse industries worldwide via web chat and email. Responsible for supervising of non–exempt work groups, including work assignments, task completion and attendance, and team performance. Monitor, Measure, report & analyze data to improve call center performance. Manage floor coverage to ensure 24/7 operational function. Constantly developing and improving operational process flow to ensure smooth operational function. Client facing, being the point of contact of the accounts CEO and other key personnel. Handles client escalations for the account. AX Communications Ortigas, Pasig Outbound Operations Manager (Jan 25 2014 – July 2014) – Handles outbound call center operations. Outbounders.com Home Base Team Lead for Business Development Team (Nov 2012 – Dec 2013) – Head a team of business developers for retention and acquisition of new clients and accounts. Green Global Solutions Australia Ortigas,Pasig City Sales Operations Manager/Team Lead for Business Development Team (Aug 2009 – Nov 2012) Handled Multiple –Head a team of business developers for retention and acquisition of new clients and accounts. Accounts handled Australian solar accounts Pinklaces.com – Provides Customer support via voice, email and chat. GE Monitronix – Offers Home alarm services Health and Life Insurance – Generate Leads for both Health and Life Insurance WAG- (Outbound Lead Generation) Handles Outbound lead generation for selling Precious Metals Diabetic Campaign – Provides Medical Devices to medicare members Back Brace and Medical Device - Provides Medical Devices to medicare members ADT (Home Alarm System) – Offer home alarm system ISN (Networking) – Provides customer support for Members Energy 4 Less (Energy deregulation) – Offer less expensive electric bill Property Investment in Costa Rica – Offers properties in costa Rica Magic Jack-(VOIP service provider) Handled Team to ensure that all agents are meeting their target metrics, tech support (chat support) Convergys ,Ortigas Pasig City Level 2 Tech Support Rep (Nov 2007 – June 2009) AT&T DSL – (DSL Service provider) Provides technical support L2 for DSL subscribers. Sitel Phil. Inc. Eastwood, Quezon City Customer Service Professional (Jan 2006 – Oct 2007) Handles and provides solutions to customers’ concerns and requests. Accounts: XM Radio – (Satellite Radio Services) Customer Care, Billing, and Collections SunRocket/Vonage (Telco/VOIP Services) – Tech Support, Billing, and Customer Care. Capital One (Credit Card) – Manual Account Activation, Billing andCustomer Care. E-Pacific, Ortigas Pasig City Sales Rep (Aug 2005 – Dec 2005) Trendwest (Australian Timeshare Vacation Ownership) EDUCATION CollegiateBS Management (2002 - 2004) Arellano University 2600 Legarda St. Sampaloc, Manila BS Accountancy (1998 - 2001) Philippine School of Business Administration R. Papa, Manila BS Accountancy (1997 - 1998) San Sebastian College Recoletos C.M. Recto, Manila IntermediaryUniversity of Santo Tomas 1997 ElementarySan Beda College 1993 PERSONAL Male38 years old5’9” FilipinoJune 11,- lbs.Father:Cristito U. Ang (Civil Engineer) Mother:Aida Joven – Ang(Homemaker)