Petra Ryser Belopotocka

Switzerland -- PETRA RYSER BELOPOTOCKÁ EXPERIENCE Freelance & Community Leader, Switzerland March 2014 - present ● ● ● ● ● ● Event planning and management Several handcraft projects IT troubleshooting Brochure designing and distributing Community support and lead in an online game Webpage administrating Latter-day Saints Church, Switzerland​ — Community Coordinator and Secretary August 2013 - March 2017 ● ● ● ● ● ● Technical and non-technical e-mail and phone support for teachers In charge of 20 multicultural community members Coordinating team events (For adults and for children) Developed an automated process of communication between the community Established monthly seminars on how to improve the relationships in the community In charge of yearly success reports NOXI, Slovakia​ ​— Customer Support and Web Administration September 2012 - February 2014 ● ● ● ● Ensuring customer satisfaction through effective communication and service Managing e-shop and orders Web Administration and analytics Managing and organizing inventory Ivana Christová, Slovakia​ — Personal Assistant & Customer Support September 2011 - August 2013 ● ● ● ● ● Charitable events organization and preparation Addressing individual needs and problems of customers Charitable events organization Earned a “Go give” award for exceptional customer service Collaboration with Miss Universe Slovakia Twinstar, Czech Republic​ — Game Master and Community Leader August 2009 - July 2010 ● ● ● ● Special in game events organization (hide and seek, mount races…) In charge of community gatherings Ticket, Email and IRC support Leader and Raid leader of a guild NEOLUXOR, Czech Republic​ — Customer Support and Sales Assistant February 2010 - July 2010 ● ● ● ● ● ● Daily customer interaction In charge of Art and Culture Department Collaboration with authors before their seminars Promotion events organization Content management in one of the largest Bookstores in Central Europe Operation and administration of internal database Flamingo, Slovakia​ — Internship September 2005 - August 2009 ● ● ● ● ● ● IT problem-solving and maintenance Providing support to employees Data evaluation and structuring Web page administration Digitizing and organizing inventory and manuals Content marketing EDUCATION University of the People​ — enrolled in Bachelor’s Degree - Business Administration February 2018 - present I am enrolled in an online university where independence is of a high value. I am in process of understanding how to do an analysis of business problems and opportunities, key business functions, such as leadership and entrepreneurship, analysis and implementation of business decision and theories and understanding of the online media marketing. Electrotechnical Engineering and Information technologies, Slovakia​ — Attended 5 / 6 Semesters September 2010 - August 2013 I became acquainted with things such as Modern Programming Languages, Cellular Network Technologies, Technical Documentation, Advanced Math, Analysis. Highschool of electrotechnology Hálová 16 - Information and telecommunications services, Slovakia​ ​— ​secondary school certificate September 2005 - May 2009 Our main focus on studies has been: Administration and Management, Cisco Academy, Web programming, Client and support communication and Information Technologies.