Pia Menchavez-Estilo

In addition to providing Customer Service, I have gained excellence awards for consistently exceeding goals in the past and in the present. I believe that we owe customers the best form of service and we express this passion through maintaining high quality standards.

Some of my key qualifications include:

•Multiple excellence awards for Customer Service, quality and sales as Customer Service Specialist and a Team Lead

•Team management includes Smart Coaching, managing the flow of day-to-day operations, motivating team work, listening to feedback, and providing clear communication for instructions

•Solid background in areas where customer service, sales, root-cause analysis, data gathering and interpretation, action planning and execution, and management are important

•Create reports to update the company of the team’s performance and progress

•Adept in creating performance improvement strategies and follow through procedures to ensure successful implementation of the programs

-Solid background in phone, email and chat support

-Appointment setting and Lead Generation