Pia Menchavez-Estilo

PROFESSIONAL EXPERIENCE KeepTruckin Inc – PH Team Leader (Home-based) KeepTruckin Inc. March 2018 – April 2020 PIA MENCHAVEZ-ESTILO ______________________________ CONTACT DETAILS Mailing Address: Block 4, Lot 18 Lessandra Heights, Lumbia Cagayan de Oro City, Philippines 9000 Mobile: Globe: - Landline:- E-mail Address:-______________________________ Focused, career-oriented, result-driven, dedicated & self-motivated, recognized for work efficiency and excellence. ______________________________ CAREER MILESTONES • KeepTruckin–Top team Lead –Oct 2018 • KeepTruckin–Top team Lead –Sept 2018 • Unsung hero –Nov 2016 • 2015 Chief Supervisor Awardee - Awarded January 2016 • 2014 Top Performer Awardee - Awarded December 15, 2014 • 2010 Top Performer Awardee - Awarded December 2010 • 2009 Top Performer Awardee - Awarded December 2009 • 2008 Top Performer Awardee - Awarded December 2008 • Annual Perfect Attendance : Years: 2008, 2009, 2010, 2013 , 2014, and 2015 • Manages performance and daily operations of a team of sales representatives (Elite and Nesting Teams) and directs them to meet/exceed goals defined with clients • Develops individual results by maintaining policy and procedure resources; provides coaching; conduct training sessions; develop outcome improvement resources • Other duties includes employee development, reports generation and analysis • Sales Development Representative (Home-based) Jane’s Partners – City Flag/Irys - B2G January –May 15 2020 Sales Development Representative (Home-based) KeepTruckin Inc. – B2B and B2C July 26, 2017 – February 2018 • Inbound and outbound calling to qualify potential customers from database • Learn and demonstrate a fundamental understanding of the Company technology – and clearly articulate capabilities and advantages to prospective customers • Accurately enter, update, and maintain daily activity and prospect information into Salesforce.com database, including comprehensive and up-to-date client information • Provide continual input to the sales and marketing organizations in order to refine positioning and adapt to new market opportunities • Adhere to company quality standards and adjust performance according to feedback • Adhere to company rules of conduct and attendance policies Online Personal Development Publisher –( Home-based) Fortune Cookie Wisdom –Email Support and Project Management January – August 2019 • Closely working with the CEO to improve the company’s processes for a start up company • Helps create process documents, email templates, and training materials TRAININGS & WORKSHOPS SUPERVISOR, CUSTOMER SERVICE/ TECHNICAL SUPPORT •Brilliant at the Basic Workshop for Leaders January 2016 •Leadership Enhancement and Advancement Program 1-3 Modules (L.E.A.P) March 2012, March 2013, March 2014 - Essentials of Leadership - Effective Email Writing - Effective Communication - Microsoft Excel Essentials • Basic Employee Development - Self-Awareness and Personal Effectiveness - Creative and Critical Thinking - Professionalism in the Workplace - Time and Stress Management February 2012 • Step-up to Supervisor - 7 Habits of Highly Effective People - Conflict Management - Effective Business Writing - People Management August 2010 PROFESSIONAL EXPERIENCE • Created KPI metrics, quality and analytic reports • Create materials for customer retention • Help with hiring and on-boarding • Provide email support to the customers with login issues, technical or App issues, refund requests using Freshdesk Department Selling Manager, Store Operations Master Shoppers Venue, Inc. March 15, 2017 – May 17, 2017 Key Contribution: Responsible for the attainment of business targets through effective and aggressive sales strategies, staff motivation, service excellence, and cost management. 1. Proposes sales targets and strategies 2. Serves as a role model in excellent customer service 3. Maximizes the use of information systems to review merchandise requirements and movement 4. Ensures that subordinates are trained on their responsibilities and complies with the company policies and procedures rules and regulations. 5. Implement measures to eliminate, if not reduce, merchandise loses/damages for improved profitability. Increases staff’s consciousness on merchandise security Supervisor, Operations Synnex – Concentrix Corporation, Philippines September 2010 – March 14, 2017 Key contribution: Manages a team of call center professionals. First line management who monitors and regulates employees in their performance of assigned or delegated tasks. Authorized to recommend disciplining, promoting, rewarding and other associated activities. Ensures real-time coaching for performance improvement. Manages Customer Service Team for four years , particularly the Return Merchandise Authorization Department, to ensure all customer-related issues are being deliberated and resolve in a timely manner. Customer Service Specialist, Operations Synnex – Concentrix Corporation, Philippines May 2007 – August 2010 Key contribution: Provides customer service assistance to users of technology products such as mobile phones, computers and software products or other electrical good with replacement and return issues . Attempts to help end-users to resolve specific customer service related concerns with direct client engagements from our Head Office in Irvine California. Main Tasks: Handle all escalation calls to pacify irate customers to address issues real time Process Pre-paid Label Requests Process Store Call out Communicate urgent issues to the Head Office Customer Service Representative (Voice), Operations Synnex – Concentrix Corporation, Philippines June 2006 – April 2007 Key contribution: Provides excellent customer support for Linksys Devices through Phone support. Pitch online support program that automatically set up the Linksys devices of the customers in North America. Assists customers in processing return and replacement of Linksys devices. Recognized for Top CSAT (Customer Satisfaction). _____ EDUCATION Bachelor of Arts Major in English Mindanao State University – Main Campus March 1999 - April 2003 Iligan City National High School Iligan City March 1995 - 1999 South 1 Central School Iligan City March 1994 - 1995 _________________________________________________