A Team Player & certified Program/Project Manager with a wide range of experience in project management, customer care and technical support services. Ability to work on own initiative and as part of a team.
Six Sigma GREEN Belt Certified.
Certified Prince2Practitioner.
ITIL V3 Certified.
IBM certified Associate Project Manager.
Proven leadership skills involving managing, developing and motivating teams to achieve their objectives and SLA’s.
Exceptional skills in negotiating the prices with multiple vendors without compromising on the quality of the products and the delivery lead times.
Proven ability to analyze the business needs and deliver on time and within budget, the technology and infrastructure needed to accomplish the objectives.
IT Manager with major accomplishments in Remote Infrastructure Management and Service Delivery and Service Assurance.
Rich experience in managing teams and coordinating with multiple departments on very large and complex projects.
Experienced in managing medium to large projects of 100+ people including off shore staff.
An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business.
Work experience in various environments such as Customer Support and Technical Support, Work Force Management, Client Relationship Management, Transition Management, Internal Recruitment, Application Support Project Management, Incident and Change Management.
Excellent Presentation, People Management, Communication, Analytical and problem solving skills.
Performance Management and appraisals, Attrition Controlling, Counseling activities, Strong Leadership and Decision making skills, Handling SLAs.
Highly competent in analyzing business requirements and translating them into application specifications.
Work Experience:
Project Manager – IT Infrastructure at IBM INDIA PVT LTD – Hyderabad – Oct,2015 till Aug,2017.
Responsible for an array of activities which include Initializing and planning projects, developing project cost structure, tracking & reporting project deliverables, managing risk, applying project management processes and tools and ensuring projects are completed on time, within Project Costing budgets.
Customer Oriented and have a Client Centric Approach to Solutions also bearing the interest of IBM.
Understand and maintain the integrity of complex environments and large project teams.
Manage contract scope and commitments. Organize, initiate, plan, track and manage projects. Recognize and analyze problems, risks and issues.
Apply change management techniques, understand dependencies, Identify, assess, evaluate and document risk factors and changes.
Ensure projects are completed within schedule and cost objectives.
Achievements:
100% Success rate in decommission projects with 0% penalties.
100% success rate in scheduling and implementing non decommissioning infrastructure projects.
Sr. Client Service Manager – Service Delivery at AT&T GBS India Pvt Ltd – HyderabadMarch- 2010 – Sep-2015.
I was responsible for ALL aspects pertaining to including but not limited to:
Challenged to efficiently handling of 3 transitions and Project Management for 3 AT&T’s Customers with USD 4.5 million in revenues.
Managing Transition of Applications (Business Processes) with focus on coordinating and facilitating migration from onshore to offshore centers along with knowledge transfer, quality control measures, matrices and service level requirements for successful implementations, and ongoing quality control management.
Achievements:
99% success rate with 0% penalties while delivering projects from-% success rate in scheduling and getting infrastructure changes implemented.
Decreased project delivery time from 92 days to 78 days in the last 6 months.
Increased revenue by $79,000 by proposing and implementing better plans in inventory and deployment of new and old servers.
Increased revenue by ~30% in the last 1 year by adding 14K + mailboxes and Symantec archiving solution.
Team Lead (Application Support) at Princeton Information Offshore for Johnson & Johnson (NA and EMEA Regions).Oct, 2007-Jan, 2010
Work Force Analyst, Nipuna Services Ltd, Hyderabad, Nov, 2005–Oct. 2007
Customer Care Associate at IVY Comptech Pvt Ltd, Hyderabad, Feb2005–Nov, 2005
EDUCATION
MBA from Institute of Technology and Management with a GPA of 3.6/4.0, 2013.
