Princess Joy Burog

CV Princess Joy Burog Capability summary Discipline Administration Grade Office Administrator & Receptionist/Secretary Qualifications and awards ▪ Bachelor’s Degree in Computer Science ▪ Civil Service Commission, Career Service Professional Eligibility ▪ British Council EnglishScore Certificate, C1- Advanced Princess is internally motivated, creative, and ambitious and enjoy learning new skills to advance her career and growth, both professionally and personally. She formerly studied Bachelor’s Degree in Computer Science. Princess has excellent experience in administration, record management, and customer service. She also has a positive outlook to both life and work, with excellent interpersonal skills. Princess is reliable, dependable, trustworthy and able to work using her own initiative, contributing positively as part of a team, with patient and supportive coaching abilities. She has strong organizational skills that reflect her ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail. She also has the ability working across different time zones and working with different approaches and styles of work that allows her to interact positively with colleagues and customers. She has a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. Regional experience Middle East – five years Asia – seven years 01 Princess Joy Burog Key technical competencies ▪ Administrative Assistance ▪ Office and Facility Management ▪ Customer Service ▪ Time Management ▪ Organized and Detail Oriented ▪ Encoding/Data Entry ▪ Documenting Analysis Highlighted sector experience ▪ Corporate ▪ Banking/Finance ▪ Retail/Manufacturing Systems and tools capability ▪ Microsoft Office Suite (Word, Excel, Power Point, Access, Visio) ▪ Outlook ▪ Lotus Note ▪ Internet ▪ E-mail applications Administration Office Administrator & Receptionist/Secretary, Turner & Townsend International Ltd. Dubai Branch, Dubai, UAE March 2018 – June 2020 As an Office Administrator, Princess ensures smooth running of T&T’s Dubai office and contributes in driving sustainable growth. She acts as the first point of contact for visitors and callers and undertakes various administrative tasks ensuring structures. Princess is an excellent team player and has the ability to work on own initiative and take responsibility where necessary and to work as part of a team. She has the aptitude to handle last minute changes. She can work to a high standard and while under pressure committed on the company’s aims and values. Princess manages and maintain executive’s schedule and relay directives, instructions and assignments to them. Also she attends to reception inquiries promptly and professionally greeting and assisting visitors. Ensuring that the reception area is kept tidy and marketing material and reading matter up-to-date and in good order. Answering telephone enquiries in a prompt, accurate and reliable manner, directing calls and responding to inquiries, ensuring messages are communicated to relevant persons in a timely manner. Typing/Formatting of correspondence, letters, reports and other documents. She also provides assistance with submissions and tender responses in a timely and efficient manner focusing on quality outcomes, maintenance of office files including archiving, opening and distributing the mail and attending to, and distributing faxes and any photocopying requirements and maintaining an inventory of stationery supplies for the office and listing items for ordering as required. Princess assists and process travel arrangements for directors and the Executive management and obtaining approval prior to execution. She also prepares LPOs for Stationery, Flights and Hotels and Access Permits for office building contractors. She is responsible in setting up Conference call using Inter-Call Reservation and Skype call, booking couriers, arranging catering for Business Lunch 02 Princess Joy Burog and Staff Meals, and supplier liaison for Office supplies. Princess reports any office hazards to HSC and act immediately when necessary to prevent further risks. She is responsible for retaining all H&S provisions in the event of fire and /or any other emergency requiring staff to evacuate the building. She is also doing other general administration duties such as booking meeting rooms, completing work allocation programs, arranging business card requests for new joiners, etc., and downloading and uploading files. Business Development: ▪ Assists in formatting documents which is in accordance with the Company Corporate Identity. Front Desk Administrator, Dar Al-Handasah Shair and Partners, Dubai, UAE March 2015 – November 2017 As Front Desk Administrator, Princess was directly responsible for ensuring effective guest support, managing the reception area, managing records, data encoding, handling incoming calls and ensuring messages are communicated to relevant persons in a timely manner, organizing meetings both internally and externally, coordinating mail couriers, assisting senior management in managing their schedules, updating emails and Managers diaries, collecting and distribution of managers reports, coordination with other assistants, and providing general admin support. Additionally, she took on further duties and responsibilities, such as assisting HR department, coordinating recruitment process, maintain records of all employees, maintain hard copy and electronic filing system, organizing employee events and coordinating procurement and maintaining office supplies for all departments. Banking/Finance Marketing Assistant (Auto Loan), BPI Family Savings Bank, Lipa City, Batangas November 2012 – February 2015 Princess worked as Marketing Assistant where she interacts with customers to provide and process information in response to inquiries, concerns and requests about products and services. She was responsible in identifying clients based on the assigned industries/sectors within the region. She usually makes actual calls on identified and selected clients and determine their financial requirements, credit worthiness and structures for a suitable credit package. She also visits/calls on auto dealers to maintain a harmonious business relationship, log and monitor applications received and conduct office file checking. Princess prepares loan/credit offerings/confirmation letters of approved loans. She even reviewed and defended the proposed credit packages of clients for presentation to Credit Services/Business Centre Head. She usually coordinates with other units/Business Centre/ Head Office departments for efficient and fast servicing accounts and monitors developments affecting the accounts, credit standing and initiate measures that may be warranted by such developments and prepares correspondence/notice to clients involving accounts relationships whenever necessary. Princess is also responsible in preparing daily, weekly, and monthly marketing reports required for submission/transmittal to Head Office and Area Product Heads. She receives, solicits, interview, and review auto applications/documents/answer queries of clients. Princess also gathers marketing data as to moves of competition, stock position, canvass rates and products of the local competeting lending institution, and report to the Business Centre Head for recommendation of marketing strategy, prepare requests for documentation and pull-outs CER’s for reconsideration and discounting. She also generates discounted/undiscounted reports to be relayed to Head Office and attends to the needs of other Business Centre’s/branches within the territorial coverage and follow-up additional requirements for borrowers and BPI-BF managers to established and maintained clients trust and relations. Retail/Manufacturing Account Analyst, San Miguel Beer Division, Lipa City, Batangas April 2008 – October 2012 Princess’ role at SMBD involved the retail sale of products, and delivering excellent customer service, such as providing product details to customers face to face or by phone and ensure 03 Princess Joy Burog order fulfillment. Additional responsibilities included stock management, maintaining up to date knowledge of current product and changes in the market, sharing her ideas and her creativity in visual merchandising displays to attract customers, payment handling, and invoice processing, and assisting both external and internal auditors as requested in reviewing financial records, reports and transactions whilst at all times facilitating the front of the house with fast and efficient service. 04