Princess Rubis

Princess C. Rubis Sampaguita West Subd. Lipa City, Batangas, Philippines 4217 - l- OBJECTIVE To be hired in a position that is best to my capacity and ability and brings knowledge into a productive line of job with a salary of just and equitable. EDUCATIONAL ATTAINMENT  Lipa City Public Colleges Graduate of Office Management with Computer (Tertiary-)  The Mabini Academy (Secondary-)  San Sebastian Elementary School (Primary-) WORK EXPERIENCE Sales Staff (June 20, 2016 – October 3, 2016) Lead Gen Specialist -Make outbound call to generate leads Teletech Inc. (July 5, 2010- June 15, 2016) Levels 2 and 3, Robinsons Place Lipa, J.P Laurel Highway. Lipa City Batangas 4217  Customer Service Representative - July 5, 2010 - Answer incoming calls in accordance with established call handling procedure - Provides concise, quality service in a professional and courteous manner to the customers - Create new order for Mobiles and Broadband Services and modification - Update personal data information of customers when needed - Handling bill dispute of the customer  SME (Smart Matter Expert) - September 2012 – April 15, 2013 - Floor Support - Providing Support to Embedding and existing Residential Billing agents - Accepting Supervisor calls when the customer request for one - Provide coaching and real time feedback to agents  Quality Assurance Specialist –April 16, 2013 up to June 15, 2016 - Does call listening thru recorded calls and side by side - Call evaluation and providing real time coaching to agents - Facilitating a meeting, calibration and call listening - Gather data - Doing daily, weekly and monthly reports ADVANCED CONTACT SOLUTIONS (ACS) Level 2 SM Lipa City Batangas 4217  Customer Service Representative (December 7, 2009 - July 1, 2010) - Answer incoming calls in accordance with established call handling procedure - General Enquiry, Reservation and cancellation of air tickets - Provides concise, quality service in a professional and courteous manner to the customers MONDE NISSIN Banay-Banay Lipa City Batangas 4217  Sampler (August 1, 2009- November 30, 2009) GREENWICH B. Morada Street Lipa City Batangas 4217  Cashier ( September – November 2008) TOYS R US Robinsons Place Lipa City Batangas 4217  Outright (April 5, 2008-September 4, 2008) “I hereby swear that all written information is true and correct to the best of my knowledge and ability”