Radel Frezon S. Gorospe

RADEL FREZON SERVILLON GOROSPE Blk 21, L 8 Ph 1 Deca Homes Indangan, Davao City, 8000 Contact No: -/ - Email Address:--Skype: - OBJECTIVE: To obtain a job the will enable me to use my knowledge, educational background and ability to work hard to earn success in my related field. PERSONAL PROFILE: Date of Birth: September 14, 1982 Place of Birth: Cotabato City Age: 35 years old Civil Status: Married Religion: Pentecostal QUALIFICATIONS: ❖ Customer service oriented skills demonstrated with ability to deal with irate customers using interpersonalcommunication skills. ❖ Computer Literate. ❖ Outstanding ability. analytical, problem-solving, troubleshooting ❖ Trained with Symantec Technical Support. ❖ Has zest for learning, high stress tolerance and willing to be trained. ❖ Proven team player, fast learner and alert. WORK EXPERIENCE: Online Help Desk January 2018 – Feb 2018 All America Tech Online Help Desk/ Virtual Assistant TECHNICAL SUPPORT REPRESENTATIVE 2 July 2014- May 2017 Spectrum Business (Formerly Time Warner Cable) Convergys Philippines Davao del Sur TECHNICAL SUPPORT REPRESENTATIVE March 2014- July 2014 Macrotech Next BPO Solutions Davao del Sur TECHNICAL SUPPORT REPRESENTATIVE June 2013- February 2014 COMCAST – SIK Teleperformance Philippines Davao del Sur TECHNICAL SUPPORT REPRESENTATIVE November 2012- June 2013 Symantec EH Voice Sutherland Global Services Davao del Sur JOB RESPONSIBILITIES: ❖ Responsible for answering or placing technical support calls from or for our clients' customers and providing technical assistance to the end user on applications or technologies that we are contracted to support. ❖ Responsible diagnosis. for INTERNET CAFÉ MANAGER accurate and efficient January 2010- problem October 2012 Nath’s Internet & Gaming Hub Davao del Sur Job Description: ❖ Welcome the customers, and to assist them as neededi.e. logging on, using new programs, gaming, e-mailing etc. ❖ Review and update the internet usage guidelines. ❖ Monitor the appearance of the premises. Ensuring the safety of the users. ❖ Perform networking maintenance and troubleshooting. FREELANCE COMPUTER TECHNICIAN January 2010Davao del Sur October 2012 Job Description: ❖ Trouble shooting of variety of computer issues. ❖ Installing hardware and software systems. ❖ Maintaining or repairing equipments. ❖ Configuring computer networks. ❖ Setting up computer security measures. ❖ Offering technical support on-site or via phone. EDUCATION:- AMA Computer College Bachelor of Science in Electronics & Communication Engineering Davao City - San Vicente Academy Secondary Education Cotabato City - Notre Dame of Cotabato for Girls Elementary Department Cotabato City REFERENCES: Upon Request