Ranjit Pawar

CURRICULUM VITAE Name : Ranjit B. Pawar Date of Birth : 18th Jan, 1974 Address : 202, Balaji Ashish Plot 501, Sector 36 Seawoods, Nerul – W Navi Mumbai – 400 706 Contact :- Email :- Key Skills: 1. Microsoft Exchange 2013 / 2010 / 2007 / 2003 Mail Server. Familiar With: 1. Active Directory. Professional Qualification: MCSE – Messaging Strengths: 1. Customer focused. 2. Fast learner. 3. Strong verbal and written communication. 4. Good understanding of Windows 2003 / 2008 Server, Microsoft Exchange 2010 / 2007 / 2003 Servers. 5. Strong troubleshooting skills. Work Experience: 1. Organiation Industry Position Period About Wipro : Wipro BPO Solutions Ltd. : Technical Support : Technical Consultant : Nov’2005 till date. : Wipro BPO is a Microsoft Partner providing technical support for Microsoft’s customers worldwide who use Exchange Server 2013/2010/2007. Users of these products/solutions call Microsoft for Product Support. These calls are answered by and assistance provided by Technical Consultants using the tools available. The job requires a deep understanding of the Exchange Mail Server from a troubleshooting perspective. Responsibilities : Assist users of Microsoft Exchange Server 2010 / 2007 / 2003 with matters relating to the following. i) ii) iii) iv) 2. Email flow involving Exchange, firewalls, Routers and ISP, to an extent. Configuring an Exchange Server 2010 installation in mixed / native mode and enabling anti-spam functionality in Edge and Hub Transport Servers. Migrating / upgrading an Exchange Server 2003 to Exchange Server 2010 / 2007 from an email flow perspective. Create Prototype of client environment to test possible solution before implementation in production scenario. Organisation Industry Position : Convergys India Services Pvt. Ltd. : Call Centre / BPO. : Technical Support Officer. Period Profile : Dec’2003 till Nov’2005. : Technical support for Microsoft Exchange 2000 / 2003 Mail Server, Microsoft ISA 2000 Security Software, Microsoft Windows 2000 /2003 Operating System and Networking. Responsibilities : a) b) c) d) Answer calls from callers in US. Assume ownership of customer issue. Obtain customer’s consent about scope of the case. Troubleshooting the issue using available tools in a timely manner while driving towards resolution. e) Ensure customer delight with the support experience. f) Assist colleagues in meeting process objectives. 3. Achievements : 1. Go getter in June’05. 2. Star of the Month in July’05. 3. Trend Setter in July’05. 4. Top performer in MSEPS in July’05. 5. Outstanding performance in July’05. Organisation Industry Position Period Profile : Unicorp Industries Ltd. : IT Hardware / Networking. : Marketing Executive. : Sept’1995 till Nov’2003. : Involved the following. i) Promote hardware solutions including networking, hardware, etc. to corporates / institutions. ii) Support channel partners of Unicorp in Maharashtra. iii) Call on IT Managers in key accounts, persuade them to include Unicorp in their IT strategies. iv) Design networking and hardware solutions for customers. v) Visit channel partners in Pune and upcountry locations. vi) Visit their customers and assist partners through other means. vii) Achieve business targets for key accounts and channel partners. Languages Known: 1. English 2. Hindi 3. Marathi Education : Degree Year Board / University Percentage B.A. HSC SSC - IGNOU CBSE CBSE 58 % 67 % 72 %