Rathna

Professional Experience:

v Worked with Rice FW Technologies. INC as US IT recruiter from Feb 2019 to Till date

Job Responsibilities:

• Design and update job descriptions
• Source potential candidates from various online channels (e.g. social media and professional platforms like Dice, Career Builder and Monster)
• Craft recruiting emails to attract passive candidates
• Screen incoming resumes and application forms
• Interview candidates (via phone and video)
• Prepare and distribute assignments and numerical, language and logical reasoning tests
• Advertise job openings on company’s careers page, social media, job boards and internally
• Provide shortlists of qualified candidates to hiring managers
• Send job offer emails and answer queries about compensation and benefits
• Collaborate with managers to identify future hiring needs
• Act as a consultant to new hires and help them onboard
• Familiarity with Applicant Tracking Systems and resume databases
• Experience with sourcing techniques
• Understanding of referral programs
• Sound judgement

v Worked with Great Logics as US IT recruiter from Oct 2017 to Feb 2019.

**Job Responsibilities:                                                                                                                 **

• Design and update job descriptions
• Source potential candidates from various online channels (e.g. social media and professional platforms like Dice, Career Builder and Monster)
• Craft recruiting emails to attract passive candidates
• Screen incoming resumes and application forms
• Interview candidates (via phone and video)
• Prepare and distribute assignments and numerical, language and logical reasoning tests
• Advertise job openings on company’s careers page, social media, job boards and internally
• Provide shortlists of qualified candidates to hiring managers
• Send job offer emails and answer queries about compensation and benefits
• Collaborate with managers to identify future hiring needs
• Act as a consultant to new hires and help them onboard
• Familiarity with Applicant Tracking Systems and resume databases
• Experience with sourcing techniques
• Understanding of referral programs
• Sound judgement

.

v Worked with Mas call Net India Pvt. Ltd as Quality Analysis from 1stJune’14 to 10thSep’16.

**Job Responsibilities:                                                                                                                 **

• Conducting process audits, conducting daily & weekly quality huddles.
• Categorization as per scores
• Handling queries and Escalations.
• Working on TNI
• Doing Root Cause Analysis  
• Giving feedback to the Agents.
• Coordinating common Quality initiatives
• Conducting Certifications
• Rewarded by the client for good Performance

v Worked with **Interactive BPO services Pvt Ltd.**as a Customer Care Executive from Aug ’2011 till Apr’’2012.

v Promoted as Quality Auditor from 1stMay’2012 for Tele-verification, First Impression Process (IOIP, IOCP, COCP), sales, PCM.

Role: Quality Auditor

**Job Responsibilities: **

• Conducting process audits and conducting daily & weekly quality huddles.
• Bucketisation as per scores
• Handling queries and Escalations.
• Working on TNI
• Doing Root Cause Analysis
• Giving feedback to the Agents.
• Coordinating common Quality initiatives

v Worked with Sharon Model school as a Tutor from June ’2010 till July’ 2011.

v Worked with **Interactive BPO services Pvt Ltd.**as a Customer Care Executive from Aug ’2009 till Jan’’2010.

Role: CCE

**Job Responsibilities: **

• Attending calls and resolving customer queries
• Raising complaints for customer queries

Computer Exposure:

Languages: MS Office.