Rathna

 T.RATHNA KUMARI E- mail:-Mobile:- Career Objective: To work towards building symbiotic relationship with your Organization where my efforts will be complemented by career growth, higher degree of responsibility and prove myself as valuable asset for your Organization. Overview: Strong Leadership experience, ability to provide direction, motivation and fostering a culture that has high standards of ethics & professionalism. Can be relied upon to ensure that projects within areas of specific responsibility are completed in a timely manner. I have taken initiatives for Process improvement. Have been highly appreciated by peers for honest opinion, strategic handling of issues, sincerity and hard work. Education Details: SSLC from The Salvation Army High School. Inter-mediate from Abhudhya Junior College. B.A from Dravidian university Professional Experience: Worked with Rice FW Technologies. INC as US IT recruiter from Feb 2019 to Till date Job Responsibilities: Design and update job descriptions Source potential candidates from various online channels (e.g. social media and professional platforms like Dice, Career Builder and Monster) Craft recruiting emails to attract passive candidates Screen incoming resumes and application forms Interview candidates (via phone and video) Prepare and distribute assignments and numerical, language and logical reasoning tests Advertise job openings on company’s careers page, social media, job boards and internally Provide shortlists of qualified candidates to hiring managers Send job offer emails and answer queries about compensation and benefits Collaborate with managers to identify future hiring needs Act as a consultant to new hires and help them onboard Familiarity with Applicant Tracking Systems and resume databases Experience with sourcing techniques Understanding of referral programs Sound judgement Worked with Great Logics as US IT recruiter from Oct 2017 to Feb 2019. Job Responsibilities: Design and update job descriptions Source potential candidates from various online channels (e.g. social media and professional platforms like Dice, Career Builder and Monster) Craft recruiting emails to attract passive candidates Screen incoming resumes and application forms Interview candidates (via phone and video) Prepare and distribute assignments and numerical, language and logical reasoning tests Advertise job openings on company’s careers page, social media, job boards and internally Provide shortlists of qualified candidates to hiring managers Send job offer emails and answer queries about compensation and benefits Collaborate with managers to identify future hiring needs Act as a consultant to new hires and help them onboard Familiarity with Applicant Tracking Systems and resume databases Experience with sourcing techniques Understanding of referral programs Sound judgement . Worked with Mas call Net India Pvt. Ltd as Quality Analysis from 1stJune’14 to 10thSep’16. Job Responsibilities: Conducting process audits, conducting daily & weekly quality huddles. Categorization as per scores Handling queries and Escalations. Working on TNI Doing Root Cause Analysis Giving feedback to the Agents. Coordinating common Quality initiatives Conducting Certifications Rewarded by the client for good Performance Worked with Interactive BPO services Pvt Ltd.as a Customer Care Executive from Aug ’2011 till Apr’’2012. Promoted as Quality Auditor from 1stMay’2012 for Tele-verification, First Impression Process (IOIP, IOCP, COCP), sales, PCM. Role: Quality Auditor Job Responsibilities: Conducting process audits and conducting daily & weekly quality huddles. Bucketisation as per scores Handling queries and Escalations. Working on TNI Doing Root Cause Analysis Giving feedback to the Agents. Coordinating common Quality initiatives Worked with Sharon Model school as a Tutor from June ’2010 till July’ 2011. Worked with Interactive BPO services Pvt Ltd.as a Customer Care Executive from Aug ’2009 till Jan’’2010. Role: CCE Job Responsibilities: Attending calls and resolving customer queries Raising complaints for customer queries Computer Exposure: Languages: MS Office. Personal details: 1 Date of Birth:April 29th 1990. 2 Father’s Name:T.ChandraSekharRao. 4 Languages known: English, Hindi, Telugu &Tamil. 7 Hobbies: Listening to music and Reading Books I hereby solemnly declare that the above given details are true and complete to the best of my knowledge and belief. T. Rathnakumari