Rey Adrian S. Afable

Experience September 2015 - December 2017 Customer Service Representative | Access Worldwide Handled AT&T (Green/Billing) Helped customers about billing issue and corrections over the phone and I send them follow-up emails for corrections, notices and explanations) February 2014 - August 2015 Customer Service Representative | West Contact Services Crossed Trained for AT&T Sales and Retentions dept. worked as a Customer Service Representative handled customer inquires over the phone and transition the call to a sales call and make the most sales every call September 2012 - January 2014 Customer Service Representative | ePerformax Global Communications Management Academy (GCMA) - trained there for 3 months to have proper way of communicating on both Voice (phone) and Non-Voice (emails) accounts. I was assigned to ebay Buyer Protection in which I handled customers questions and complaint via Phones and Emails Upon Regularization Promoted as a Subject Matter Expert in which i assist trainees with product specifics and stayed as a Subject Matter Expert until parting ways with the company Education Bachelor of Business Administration (B.B.A.), Human Resources | International Academy of Management and Economics 2012 - 2015 High school degree | International School for Better Beginnings 2007 - 2010 Skills Communication Skills (English) - I have gone through different types of training to improve my communications skills and how to properly speak the English language. I am pretty confident with the results cause it helped me out specially when I was working as a customer representative because it’s easier for my customers to understand me and also they're not hesitant to trust me. Customer Service - Having 5 years of experience in the BPO industry I have learned the different types of customer and the different approaches that best suites the situation. I have catered to customers over the phone or through emails, and each time I always make them feel that it’s a friend trying to help them and not a guy trying to do his work. Email Etiquette - Knowledgeable about the dos and don'ts of a proper email. I'm familiar with the updated versions of email software like Microsoft Outlook. Sales - I have always pushed myself to be at the top specially when it comes to sales. Not just because of the incentives that my previous companies offer but I also enjoy the ways I transition conversations to a sales calls, i find it exhilarating