Rey Anthony Gaite

Rey Anthony Gaite Unit 311 Makati Terraces Condominium Davila St. Makati Philippines Mobile: - Email Address:- Qualifications Summary​: Experienced Customer/Technical support professional committed in providing excellent service and technical assistance. Also an experienced Sales Consultant capable of identifying and meeting client needs. Ability to work well within a team, handle multiple tasks, identify, analyse, and solve issues promptly. Capabilities include: • Customer Service & Relations • Technical Support (desktop support both hardware and software) • System Administration • Sales, Marketing and Account Management • Web Development and Graphics Designing • Knowledge in project management tools (JIRA, Trello) Employment History: Company Name: ​Di-O-G-I Pet Services Position Title: ​VA – Administrative Assistant Specialization: ​Data Entry, Social Media Management, Database, Admin Work Date Joined​: November 2016 to present Work description and responsibilities: - Administrative work - Database Creation - Marketing and Social Media Management Company Name: ​Odesk/Upwork Position Title: ​Freelancer Specialization: ​Technical Support,​ ​Web design and development, data entry and graphic design Date Joined​: September 2010 to present Work description and responsibilities: - Designing Marketing peripherals, Business Cards, Flyers etc. - Website development and design - Remote IT Help desk Company Name: ​Selz.com Position Title: ​Customer Success Specialization: ​Accunt management and support Date Joined​: February 2016 to July 2016 Work description and responsibilities: - Identify, prioritize and resolve client issues/concerns; coordinate with appropriate internal departments (Support, Development and Implementation) to provide response and/or solutions. - Participate in team discussions with a focus on identifying customer trends or commonalities in an effort to assist in building proactive template communications that can be shared to improve our customer experiences. Company Name: ​Convergys Position Title: ​Customer Service Specialist Specialization: ​Customer Service and Support Date Joined​: July 2014 to May 2015 Work description and responsibilities: -Place and/or receive structured customer inquiries -Educate Customers about car Telematics, which allows them to make calls, do remote services, and receive GPS/navigation assistance. -Effectively pitch additional products hence producing sales -Maintain knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training Company Name: ​DMCI Homes Position Title: ​Senior Property Consultant Specialization: ​Sales and Account Management Date Joined​: September 2010 to Feb 2014 Work description and responsibilities: - Responsible for ensuring achievement of sales target, by prospecting customers, selling projects and manning assigned projects. - Present real estate properties in the best light to promote sales and offer financing advice based on each client's needs. - Maintain knowledge of local demographic and economic trends to guide customers with integrity and build their trust. Awards/Commendations: ​ Received two Trio Award for producing 3 consecutive sales in one month. Company Name: ​JpMorgan Chase and Co. Position Title: ​Customer Service III (Home Lending) Specialization: ​Customer service and support Date Joined​: January 2009 to March 2011 Work description and responsibilities: - Responsible for answering financial and non-financial customer inquiries which include but not limited to: customer account details, collections, payment information and payment options - Processing customer inquiries by proceeding through appropriate work flows - Perform moderately complex loan calculations. - Produce Sales/ cross sell other company products - Identify and communicate opportunities for process improvement. Awards/Commendations: Top CSAT Performer and Top Seller – Received recognition for gaining top Client Satisfaction Scores and for producing the most number of upsells. Company Name: ​Aegis People Support Position Title: ​Risk Management Analyst II Specialization: ​Customer service and support Date Joined​: March 2008 – October 2008 Work description and responsibilities: Review and analyze cardholder accounts and place outbound calls to validate customer identity and account activity. - Identify fraud trends, procedure and strategy opportunities that will improve fraud prevention, detection results and customer satisfaction. - Conduct moderate to complex risk analyses, identifying authorization/fraud related trends - Receive incoming and make outgoing telephone calls and correspond with current customers/merchants who may have fraudulent activity on their account/ merchant establishments Awards/Commendations: Top CSAT Performer – Received recognition for gaining top Client Satisfaction Scores Company Name: ​Sykes Asia Position Title: ​Technical Support Representative II Specialization: ​Technical Support Date Joined​: July 2005 – May 2007 Work description and responsibilities: - Deliver service and support for both Windows and Macintosh users using and operating automated call distribution phone software, via remote connection or over the Internet Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services Gather customer’s information and determine the issue by evaluating and analyzing the symptoms and providing prompt resolution Company Name: ​Circuit and Stuff Position Title: ​System Administrator Specialization: ​Technical Support/System Administration Date Joined​: April 2001 – August 2004 Work description and responsibilities: - Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Company Name: ​TESDA Region 10 Position Title: ​System Administrator Specialization: ​Technical Support/ System Administration Date Joined​: 2003 – 2004 Work description and responsibilities: - Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. - Provide network maintenance ensuring data servers are always able to connect to main servers in Metro Manila. Educational Background: Diploma in Information Technology Systems Technology Institute Graduation March 2004 Organizations and Positions Held President Red Cross Youth School Council STI Iligan Education Center August 2002 June 2003 Vice President External Student Body Organization STI Iligan Education Center December 19, 2002 to March 12, 2004 Trainings and Seminars Attended: 9th National I.T. Convention Grand Caprice January 23, 2004 First Aid Training Red Cross August 16 to 17, 2003 2nd Chapter Youth Assembly and Organization of RCY Advisers League Red Cross November 30, 2002 Basic Leadership Training Red Cross Open Water Diver October 31, 1999 Character References:​ Available upon request.