I'm an experienced Customer Service, technical and sales representative. I have over 8 years of experience in these fields which has made me proficient in CRM, Sales and administrative tasks. I have worked for several prominent companies like JPMorgan Chase, Onstar, TripAdvisor, Palm, Dell and DMCI which is one of the most prominent real estate developer in the Philippines.
I started my career in Customer ServiceI as a Tier2 Risk Management Analyst for Chase, Reviewing and analyzing cardholder accounts and place outbound calls to validate customer identity and account activity.
Identifying fraud trends, procedure and strategy opportunities that will improve fraud prevention, detection results and customer satisfaction.
Conduct moderate to complex risk analyses, identifying authorization/fraud related trends
I also worked as a tier3 Home loan officer for Chase where I am Responsible for attending financial and non-financial customer inquiries from account questions, billing to refinance options.
I also have 3 years of experience working as a Property Consultant from one of the prominent Real Estate developers in the Philippines. I know the amount of emails and paperworks a real estate agent/consultant handles in a daily basis and I am aware of the sensitive information that we get from clients. Thus you can trust me to finish my tasks and deliverables in a timely manner and ensure that your clients information remain confidential.
Lastly,I have also worked as a Virtual Assistant for different clients doing basic admin work, sales and marketing, graphic designing and web development as well as account management.