Rhoi Martinez

 Rhoi I. Martinez Curriculum Vitae “I want to be part of the success in an environment of growth and excellence” Personal Details Date of Birth:November 11, 1992 Sex:Male Age:26 Nationality:Filipino Address:Blk 82 Lot 27 Bida Sari St. Greater Lagro Quezon City Contact #:- Email Address- Employment History Real Time Support Team Teletech Novaliches (BPO) June 2017 up to present Graveyard shift – Full time Assisting Representatives/Agents with any technical related questions Take Supervisor escalation calls Provide recommendations Process adjustment/s for any valid customer credit request Keep an eye with agent's calls via certain tool to monitor long calls and provide assistance and/or sup intervention if needed Internal Help Desk Tier 3 Technical Support Teletech Novaliches (BPO) May 2016 up to June 2017 Graveyard shift – Full time Supporting front line agents with the methods and procedures that we have in our company. Monitoring their daily, weekly and monthly statistics to ensure the improvement in their performance and reach the highest goal possible. Scrubbing their calls to provide feedback and suggestion on how they can improve their performance on every call. Administrative Task such as Data Entry, Extracting Daily Reports and sending Daily Extracted Reports to the Management. Technical Support /Customer Service Representative Teletech Novaliches (BPO) November 2012 - May 2016 Graveyard shift – Full time Taking customer calls in regards with the services that we have in our company. Assisting customer regarding any technical related issue with phone, internet/computer and cable services. Assisting customer with their account related concern such as billing information, services needed on their account and order related issue. Awards and Acknowledgements Awarded as a Top 1 Technical Support Representative for consecutive months. 2015 – 2016 Educational Attainments Hotel and Restaurant Management (Associate Degree) 2008 – 2010 Montessori Professional College Datamex Institute of Technology Marlboro Bldg. Commonwealth Avenue Fairview Quezon City Improve Hospitality and Management skills. Improve skills in regards with Customer Relationship. Learn skills for Food and Beverage Services. Learn Cooking Skills. Skills Languages Filipino ( mother tongue ) English ( fluent ) Software Microsoft Word Basic Microsoft Excel Adobe Photoshop References Available upon request.