Richard Bayta
166 Pahinga Norte
Candelaria, Quezon 4323
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Professional Profile
Higly motivated customer service specialists with experience in resolving customer complaints and promoting conflict resolution. Professional skills in customer service and relationship-building.
Skills
Knowledgeable in using Information Systems.
Excellent written and verbal communication skills.
Experience in using Microsoft Office.
Ability to work under pressure.
Work History
02/2010 to 02/2012 Customer Service Representative (United Airlines)
IBM Global Process Services - Pasig City, Philippines
Ensured customer satisfaction by providing highest quality of services by
ensuring all their flights are scheduled on time and make adjustments if necessary. Also providing assistance in making a flight reservation online and on the phone.
07/2012 to 06/2015 Chat Support Representative (Telstra)
Teletech Lipa -Lipa City, Batangas
Provides customer service within Australia with the leading telecommunications company by chat and offer resolution for Technical or General Inquiries. Do sales and promote new products/offers and handles customer complaints.
02/2016 to Current51Talk English International Limited
Home-Based e-Educator (51Talk) - Ortigas, Pasig City, Philippines
Provide world-class services to Chinese students in implementing lessons and establishing objectives and effectively engage with students. Using technology to aid in the teaching process that will help them boost their communication and speaking skills.
Education
2006Manuel S. Enverga University Foundation Candelaria
Bachelor of Science in Computer Science
Candelaria, Quezon, Philippines
