Riza Archivido

ARCHIVIDO, RIZA L. Malolos City, 3000 Philippines |-| (- ________________________________________________WORK EXPERIENCE________________________________________________ Global Ecommerce Market Sales Manager South Korea CTK E-Vision Global Networks Dec 2022 -Present • • • • List products on marketplaces. Manage the company's cross-border sales across the DE, GB, US, JP, and other SE Asia countries. Identify new channel opportunities and assist in expansion to other marketplaces. Monitor and identify well-performing products in Lazada & Shopee, and report on sales metrics. Market research about the marketplaces fees, policies, and restrictions. Manage and optimize PopinBorder & Channel Advisor and maintain channel health of our global e-commerce channels like Lazada, Shopee, Joom, Qoo10, Amazon, eBay, and other marketplaces. Integrate Channel Advisor to connect with marketplaces. Coordinate with the assigned account manager and customer service regarding the marketplace. Update product descriptions, categories, and images to ensure optimized performance on all storefronts for Joom. Marketing & Product Support Australia Wicked Weasel Bikinis Pty Ltd. Apr 2018 – Aug 2022 • Verified the accuracy of all item information in NetSuite. • Added product images, descriptions & other details in Amazon Seller Central and update product listing, SKUs, and images on eBay. • Rename, resize & crop images using Adobe Bridge & Photoshop that should be uploaded to the webpage and update pricing, run sync in Scheduled Tasks. Added meta tags in the SEO Content section, video URLs & Video ID, copy, product description & fabric details, in Kentico and organized the product information using HTML & CSS. Uploaded product images in Azure Storage Explorer/FileZilla and upload videos in Wistia/Bunny.net and uploaded images in the model gallery and fabric gallery images and add item and model measurements. • Added meta tags in the SEO Content section. Sent product preview pages in “update” slack @channel & turn them on. Set up new products in Kentico and update the settings to appear on the web page. • Set up & handled sales like Birthday Sale, Black Friday Sale, Pre-releases, Upsell, Dispatch Offer, Oversell, and Pack items. NetSuite Administrator Australia Wicked Weasel Bikinis Pty Ltd. Oct 2016 – Apr 2018 • Uploaded Sales Orders to NetSuite and created new customers from CSV file, cleaned data, and uploaded to NetSuite using a saved template; Prepared Sales Report from CSV file for upload to NetSuite using a saved template. • Progressed Sales Orders to Sales Invoices and entered payments against Sales invoices. Progressed Sales Order to Fulfilment using CSV report, match sales orders to dispatch record and progressed only completely committed orders to fulfilled status. • Took payment information from hard copy reports and apply payments to Sales Invoices in NetSuite, matching payment date, method, and value. Wallet partial payments. PayPal reconciliation, Gift Voucher to points not deducted. • Entered inventory adjustments for refunds. Processing payment refunds - no items shipped. Determined if return for items sold since 27/6/16; Create appropriate RMA records for returns NetSuite; Apply return of both $ and inventory to RMA record. • Processed internal Retail Shops Transfer Orders. Created Transfer Orders for shop stock using CSV files; Fulfill orders and transfer stock to shops. Old site product links to the search query in the new site query. • Closed Work Orders in NetSuite, completed Work Orders for Manufacturing Scheduled since 1 July, and bin Put-Away Worksheet in NetSuite and used manual paper schedules, interpreted written data; completed/create Work Order in NetSuite improvising stock components in Bill of Materials as required; distribute finished goods to required bins. Order & Customer Service Manager Hong Kong Floship Limited Nov 2014 – Aug 2016 • Managed tickets in HelpScout and accounts of clients. Assigned tasks in Asana & Trello when needed and met the deadline. Met deadlines in printing labels and processing orders before the cut-off. • Communicated with the 3PLteam to follow up on any related regarding the orders, fulfillment file, cancellations, shipments, etc. Communicated with clients regarding the orders, update them once processed, or other requested tasks from clients. Communicated with team members remotely to keep us all updated on our tasks using Slack & Skype. Communicated with the Account Specialist assigned to the specific client when needed. • Processed stock in/out in NetSuite. Processed orders in NetSuite from Shopify, Magento & Fulfillment Portal. Processed orders from excel files and import them as CSV files to NetSuite and Print waybills. Update orders service from Fulfillment Portal. • Imported and updated inventory in NetSuite. Updated sales orders on our website like tracking numbers, and other recipient orders. Fulfilled orders that already shipped out. Online Operations & Sales Assistant Philippines Prime Colors International Inc. (TOMATO) Feb 2014 – Nov 2014 • Provided general support to online store operations. Handled third-party accounts, online order processing, and stock requisition. • Processed online purchase orders with the Business Catalyst system and Lemonstand. Review and monitor sales orders, sales invoices, and delivery receipts. Assists with the packing and releasing of products to the courier. • • Coordinated with the 3PL, courier/s and online shopping partners. Coordinates with Online Customer Service Representative with problematic orders (e.g., out-of-stock items, damaged items, etc.). Communicate with the customers via email or phone to confirm orders. Communicate with the courier regarding pick-up. Adjusts invoices as needed (e.g., changed items, exchanged items, etc.). Coordinates with stores for stock transfers, order pick-ups, and exchanges. Coding & Quality Control Technician Philippines Canon Business Processes Services Inc. Nov 2012 – Feb 2014 • Analyzed source documents, identify pertinent details, and capture the information into a database taking into consideration predefined indexing specifications for bibliographic, in-text, re-key, and other coding requirements. • Conducted a review of the job submitted by the Coding Technician and assess if aligned with client requirements. Verified the accuracy of the data and reached up with necessary measurements, using CTQ and/or ISO formats and error reports, that reflect the quality of the submitted data. Internet Advertising Auditor Philippines MEGATEAM CORPORATION Oct 2011 – Nov 2012 • Monitored, explored, and audit Online Ads / Banners – including the sites they link to. • Identified malicious content, including malware (spyware, adware, viruses), to improve security. • Ensured that Online Ads adhere to our client’s guidelines and policies. • Responded to inquiries/concerns within the required handling time following the standard guidelines set by the client. • Met client expectations and performance goals. Improved customer satisfaction and overall service delivery. Web Marketing Assistant Prime Outsourcing Inc. • Promoted and handled the day-to-day operation of the assigned websites. • Exceeded and reached quotas in managing the website traffic. • Addressed all the concerns of the site viewers and members. • Responsible for website administration including marketing and promotion. • Evaluate and continue existing online marketing strategies and schedules. Philippines Jun 2010 – Oct 2011 _______________________________________________________EXPOSURE__________________________________________________ Dropshipping Shopify & Lazada Store & Facebook Page Admin and Ads Manager, April 2020 - Present • Create and edit images using Canva for ads, logos, banners, and product templates. Create ad copy & ad creatives. • Publish items on the Facebook page with product images, videos, copies, etc. • Manage & optimize Shopify and Lazada stores and Facebook page. Market products & services using Facebook ads. • Run ads to sell products on Facebook & Instagram. Update & monitor Shopify & Facebook Ads Manager. • Communicate with customers using Facebook page & email. Coordinate with Dropship partner regarding orders, inventory & Shopify. ______________________________________________________EDUCATION__________________________________________________ Bachelor of Science in Information Technology STI College – Balagtas English Language and Literature, General Philippine Technical Education and Skills Development Authority __________________________________________________SKILLS & EXPERTISE_____________________________________________ • • • • • • • • • • • MS Office Suite/Google Suite Internet Research/Advertising Basic Photo Editing and Video Making Basic Web Page Design Making using HTML & CSS Quality Check/Assurance Social Media Advertising & Marketing Email Support & Marketing Proposal Quotation NetSuite Sales Reporting Channel Advisor & Popinborder • • • • • • • • • • • • CRM, Business Catalyst System, Salesforce Order Entry Sales & Invoice Processing E-Commerce Online Retailing Print Waybill Order Fulfillment & Refunds Customer Support & Account Management Project Management Web Content Management HelpScout Copywriting • • • • • • • • • • • • Dropshipping Product & Inventory Management Microsoft Azure Storage Explorer & FileZilla Wistia Zoho Asana & Trello Slack Lazada & Shopee Seller Center Amazon & eBay Shopify Canva Facebook & Instagram Ads