Roe Mae Acula

Roe Mae Acula - Agustin Senior Quality Analyst ABOUT ME CONTACT I have over 9 years of solid experience in the Customer Service Field. I worked in various industries mainly centered on improving customer care quality. I am both dedicated and - passionate about my work and family. - I am enthusiastic and motivated to start my career in the remote P1, Exciban, Labo, Camarines Norte 4604 world to add value to clients' businesses. SKILLS Critical Thinking Customer Service Management Service Quality Management Operations Management Data Audit and Profiling Service Level Agreement Management Quality Assurance WORK EXPERIENCE BUSINESS PROCESS OUTSOURCING ACCENTURE INC. | APRIL 2015 - PRESENT Senior Quality Analyst Subject Matter Expert Customer Support TELEPERFORMANCE | MARCH 2014- FEB. 2015 Technical Support TECH MAHINDRA | JUNE 2013- JAN. 2014 Quality Analyst Account Specialist REFERENCE RIA ANGELA MELAD Project Management Senior Analyst-- EDUCATION BACKGROUND BS BUSINESS MANAGEMENT MAJOR IN OFFICE ADMINISTRATION Camarines Norte University | June 2009- April 2013