Rolando A. Blanco

Rolando A. Blanco 267- Villa Busca Bulacao, Talisay City ContactNumber:- EmailAddress:- PROFESSIONAL SUMMARY     Call Center Agent with 9years in the BPO industry Professional under pressure. Customer service and dispatch professional seeking a management role. Self-motivated with exceptional communication and computer capabilities. SKILLS Proficient in Excel and Microsoft word. Excellentcommunication skills. Able to work in a fast moving environment. Excellent customer service skills. Creative problem solver MS Windows proficient Quick learner WORK HISTORY Wipro Philippines 2015 – 2016 Mindanao Avenue, Ayala Business Centre, Cebu City I worked as a CSR billing and account maintenance under British Telecom I have had customers with their concerns and making sure that they will have a satisfaction guarantee Transcom Philippines 01/2013 –01/2015 Pasig City I work as a customer service representative for Provisioning, SalesandBillingconcern. I was a grad bay buddy for a new hired agent for 2 months. Qualfon Philippines 2010 – 2012 IT park, Lahug Cebu City I work as a Kana agent Tier 3 agent I assisted the customer through email about the package that they have. I was also a floor support for the new hires. Convergys Philippines 2008 - 2010 IT park, Lahug Cebu City I work as aProvisioningandChatSupport Ihelpinmakingsurethat the orderof the customerwill progress. I assisted the customer through chat in regards with the issue of the account. Character Reference Mrs. Rosita Manlunas Asst Dean -Cebu City Medical Center, College of Nursing CebuCityMedicalCenter – Collegeof Nursing- Godfrie Robedillo Team Lead Talk Talk Transcom Philippines- Sarah Jane Basaysay Trainer –TalkTalk Transcom Philippines-