Rommel

PROFESSIONAL EXPERIENCE

Technical Support Representative Nov. 2013 –Dec. 2015

Job Description:

•Answer high volumes of calls, providing a seamless great customer experience to each customer calling in.
•Address and resolve customer concerns promptly with first call resolution.
•Handle large volume of customer calls efficiently.
•Respond to customer queries about AT&T services, equipment, promotions and billings for TV, Internet and Voip.
•Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
•Helped company attain the highest customer service ratings
•Maintain up-to-date knowledge about ATT products and services.
•Contributes to team effort by accomplishing related results as needed.
•Conducts follow up phone calls to survey respondents who have concerns or questions.