Rommel

 ROMMEL PUREZA BANAYAD #719 Tolentino Street, Grace Park, CaloocanCity Mobile No. (0917) - Mobile No. - Job Objective: Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers Professional growth while being resourceful, innovative and flexible. PROFESSIONAL EXPERIENCE Technical Support Representative Nov. 2013 –Dec. 2015 AT&T Tech Support (Uverse ICM Account ) VXI Global Holdings B.V. (Philippines) Waltermart, Munoz, Quezon City Job Description: Answer high volumes of calls, providing a seamless great customer experience to each customer calling in. Address and resolve customer concerns promptly with first call resolution. Handle large volume of customer calls efficiently. Respond to customer queries about AT&T services, equipment, promotions and billings for TV, Internet and Voip. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Helped company attain the highest customer service ratings Maintain up-to-date knowledge about ATT products and services. Contributes to team effort by accomplishing related results as needed. Conducts follow up phone calls to survey respondents who have concerns or questions. Funville Internet Café Jun 2009 – Present Owner Job Description: •Responsible in over all operation •Monitors daily sales •Implements different promotional strategies •Assembles PCs •Network and PC Troubleshooting Officer in Charge March 2003 – May 2009 Octagon Computer Superstore (Proton Micro System ) Cash & Carry Mall, Filmore Street, Makati City Tel. No- Job Description: Serves as an Officer in Charge manning different branches Manages over all store operations: ( Checks stock inventory, Monitors Daily Sales & Supervises Technical Services) Maintains the highest levels of service and customer satisfaction, while maximizing sales and margin. Provides leadership and collaborative direction to Sales & Technical staffs; Ensures staffs have the human and physical resources to undertake their work in an efficient manner Assembles Personal Computers Provides resolution walk-through of hardware, software and networking issues of desktop, laptop, printer, multi-function, fax, scanner, and other computer peripherals. Serves as a technical adviser offering solutions and upgrades beneficial to the customers. Ensures new product launch and message are well received by customers Carry out market research and compare product specs, price and demand Responsible for troubleshooting, recovery, installing software, resolving errors and failures and resource utilization Keeps up to date with the latest changes in technology as well as up and coming new products under your group. Responsible in setting up LAN (wireless or wired) Handles System Recovery for Branded Computers Sells Computers and Computer Peripherals& does upselling Clearly set customer expectations regarding resolution and/or follow up Execute client's policy and procedure to resolve issues and offering suggestions Provides customer satisfaction by effectively handling customer problems ON THE JOB TRAININGOct. 8, 2001 – Dec. 20, 2001 GMA Network Inc. Information & Communications Technology Department GMANetworkCenter, Diliman Quezon City Position: Technical Support Job Description: Assembles PC Responsible for PC inventory Software Installation PC Troubleshooting SPECIAL COURSE TAKEN: Cisco Networking from Course 1 to 3 AMAComputerUniversity Road 20 Project 8, Quezon City TECHNICAL SKILLS SOFTWARES : Ms Office ( Word, Powerpoint, Excel, Publisher ), Anti-Virus, Outlook OPERATING SYSTEM : Ms Windows ( XP, VISTA, Win 7, Win 8.1, Win 10 and Mac) NETWORKING: Symantec PC Anywhere, Remote Admin, FTP Transfer HARDWARE: PC Assembly, Printer Repair, Multi-function , Fax, Scanner EDUCATIONAL BACKGROUND College:AMAComputerUniversity Road 20, Project 8 Quezon City- Bachelor of Science in Computer Engineering High School:Immaculate Concepcion Parochial School Conception, Malabon City Elementary:Malabon Elementary School Hulo, Malabon City PERSONAL DATA Date of Birth:May 29, 1981 Nationality:Filipino Sex:Male E-mail Address-SSS Number:33 - - 3 TIN Number:228 – 831 – 123 – 000 TRAININGS ATTENDED Linksys Networking Devices and StorageNovember- Romualdez St. ErmitaManila ● Configuring of wireless routers HP Desktop, Laptop and PeripheralsMarch- Romualdez St. ErmitaManila ● Product Orientation and PC Recovery ACER Laptop and DesktopAugust 2006 Paco Manila ● Product Orientation and PC Recovery SEMINARS ATTENDED LAN Design and Networking DevicesJuly 2001 Audio Visual Room AMAComputerUniversity Project 8, Quezon City PC Assembly and Trouble ShootingJuly 2001 Audio Visual Room AMAComputerUniversity Project 8, Quezon City CISCO E- CommerceFebruary 2001 SM Megamall, Ortigas MandaluyongCity