Roxan Espada

 Roxan Lao Espada 0034 Barra Macabalan, Cagayan de Oro City 9000 Email Address:- Skype ID:- - Personal Information: Date of Birth: July 26, 1982 Place of birth: Macabalan Cagayan de Oro City Civil Status: Single Religion: Roman Catholic Education: College: Capitol University Professional Education (Certificate of Teaching- College: Xavier University Bachelor of Arts major in Economics- High School: Pilgrim Christian College- Elementary: Cagayan de Oro Christian School- Skills: Language/Dialect spoken: Fluent in English and Filipino Computer Skills: Microsoft office (Word, Excel and Power Point) Seminars and training: Philippine Overseas Employment Sept 2002 Philippine Unemployment Sept 2002 Stock Market (XU) Feb. 2003 Work Experience: Student Assistant (XUHS Infirmary) - Assist nurse on duty Marketing Associate (Crown Asia) - Advertise or promote the project to clients and a broker Synnex Concentrix Inc. Jan 25, 2006 – May 7, 2008 (Product Support Representative) -taking incoming calls and taking incoming chats for customers need assistance on their networking devices, troubleshoot linksys devices and escalate to appropriate team if can’t be resolved Teletech Inc. May 30, 2008 to Oct 31, 2016 (Customer Service Representative/Sales Representative) -taking incoming calls to provide assistance on checking status of order, returns and exchange or cancellation. Pitched in benefits of the item purchased and we will be doing cross selling and upselling SealXpert Feb. 24, 2017 to July 23,2017 (Indoor Sales Executive) Send email to prospective clients and send quotes to customer inquiries, doing admin tasks like market research and produce leads Demand Science July 24, 2017 to April 19, 2018 (Virtual Telemarketer) -taking outbound calls to prospective clients Virtual Assistant (Email Customer Service Representative) December 14, 2017 to June 23, 2019 -taking emails and chats for customers inquiries about the products, order status, cancellation and returns. Doing admin tasks and post in social media Teleperformance, Inc. July 17,2018 to September 5,2021 (Customer Service Representative) -taking incoming calls to check customer’s bill and services with doing basic troubleshooting Virtual Assistant – Part time July 3,2021 to June 22,2022 (Email and Chat Customer Service Representative) -taking incoming chats and answering emails to customer’s order status, product inquiries, cancellation and returns. Doing admin tasksif queue is not heavy Reference: Ramphel Espada - Teammate Teleperformance Maria Estella Goris - Teammate Teleperformance Joy Butalid - Former Supervisor Teleperformance