Russel Harland D. Estrella
LinkedIn
Hard Skills:
● Strong verbal and written communication and comprehension skills.
● Computer literate and proficient in the use of Windows OS, Apple OS X
● Microsoft Office and Google applications.
● Type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns
Soft Skills:
● Self-motivated and able to work independently as well as contribute to cross-functional and
global teams.
● Flexible and has the ability to quickly adjust to frequent process and information changes,
and can work under pressure
Work Experience:
Aggregage
March 2021 - Present
Lead Generation VA
TaskUs
September 2019 - March 2020
Ecomm Tech Support Agent
Transcom Philippines
October 2017 - June 2019
Tech Support Agent
Facilities Management & Maintenance Company LLC (Doha, Qatar)
July 2016–August 2017
Help Desk Operator (Qatar Airport)
Teleperformance
May 2008–May 2015
Tech Support Agent• SME
Lifeline Medical Solutions
May 2005–October 2005
Sales Representative
Plus One Group (Nagoya, Japan)
September 2001–August 2004
Receptionist/Host
Education:
University of Perpetual help Rizal
● Political Science (2001)
Ramon Pascual Institute
● Highschool - -)
Our Lady of Pillar Montessori
Elementary - -)
References:
Ice Halili, Aggregage --/-
Kath Cresencio Fernando, IBM – -)
Danilo Estrella, Cognizant -)
