Sandeep Madhukar Suwase

SANDEEP MADHUKAR SUWASE LOCAL ADDRESS:: Plot No. 72, Room No. 204 SECTOR-21 Ulwe, NAVI MUMBAI - 410 206 Mobile No. - Mail to:- OBJECTIVE: A responsible position that will Challenge my Qualification, experience, and potential which will satisfy my ever-increasing Quest for Knowledge PROFESSIONAL QUALIFICATION: MCITP: Windows 7, Enterprise Desktop Administrator certified Diploma in Hardware & Networking Work Experience: Working with W Travel(WHoldings) Pvt Ltd as a System Administrator from 15th Nov 2016 Role: System Administrator Responsibility: 1. Configuring Microsoft outlook 2007, 2013 and 2016 using exchange 2010. 2. Maintaining CISCO IP Phones USA – NYC, USA – HOUSTON and LONDON Offices, Using VoIP services of BIRCH CBEYOND Connect from USA. 3. Managing and Maintaining NG Barracuda Firewall 4. Managing and Maintaining Exchange Server 2010 for US Location 5. Maintaining around 100 Hosts – Branded Desktops & Laptops for USA – NYC, USA – HOUSTON, LONDON and Mumbai Locations. 6. Daily Checking Internet links stability 7. Handling Red Sabre ticketing system application issues, installations and configurations. 8. OsTicket – Support Ticket System to ensure all calls closed properly as per SLA and reporting to IT manager for any escalations 9. Configuring email accounts on various mobile handsets – iPhone, Blackberry, Android & Win Phones too 10. Handling employees access card generation, Managing Greytip HR cloud application. 11. Managing / Maintaining Weekly QB & Trams Backup. 12. Maintaining Windows 2012 AD Server at MUMBAI Office 13. User’s creations / Maintaining CBEYOND Mobile communicators. 14. Coordinating with vendors and get Quotations for any IT-related procurements 15. Updating client machines and server with WSUS and creating weekly report on windows updates 16. Monitoring servers and creating weekly monitoring reports. 17. Administration of Windows server 2012 Group Policy. 18. Install, Configure, and Administration of Windows based DNS and DHCP Servers. 19. Managing and configuration of File Server 20. Installation and Configurations of Operating Systems and other Software Packages. 21. User creation and maintenance in domain environment. 22. Troubleshooting of network connectivity issue and assigning IP addresses. Worked with Friends Color Images Pvt Ltd as a System Administrator from 25th Oct 2012 to 7th Sept 2016 Role: System Administrator Responsibility: 1. Attending and Assigning Calls to team members. Taking follow up for closing it within SLA and reporting to IT manager for any escalations. 2. Taking an active part in internal IT Audit for the company. 3. Managing technical support team which is responsible for Infrastructure services on Microsoft Windows, Linux, and other technology 4. Coordinating with vendors and get Quotations for any IT-related procurements 5. Updating client machines and server with WSUS and creating weekly report on windows updates 6. Monitoring servers and creating weekly monitoring reports. 7. Coordinate with ISP’s for any network related issued and get that issue resolved as per SLA. 8. Creating a standard backup task and scheduling back-up of the servers as per company’s policy. 9. Restoring the data periodically as per company’s policy 10. Administration of Windows 2008 Active Directory. 11. Install, Configure, and Administration of Windows based DNS and DHCP Servers. 12. Managing and configuration of FTP server and File Server 13. Assigning and updating Disk Quota and file screening on shared folder 14. Installation and Configurations of Operating Systems and other Software Packages. 15. Creating OU and Groups and assigning permissions. 16. Creating and Managing Users in the Domain and setting up Users permissions. 17. Troubleshooting of network connections and assigning an IP address. 18. Microsoft Outlook Express, Microsoft Office Outlook, Thunderbird mail (for Ubuntu) configuration and Troubleshooting. 19. Providing Data management and security. 20. Data backup and Email backup of the user as and when required. 21. Installation and configuration of CCTV devices and Door Access configuration. 22. Installation of applications likes HP Extreme, Inspire Design (GMC), SQL server, Visual Studio 2008, etc. as per company policy. a. Worked with IndiaGames (UTV Disney Pvt. Ltd). As an Associate - System Analyst from 31st Jan 2011 to 23rd Oct 2012. Role: System Administrator Responsibility: 1. Attend Calls and close it within SLA and report to a manager for any escalations. 2. Monitor servers & network and create daily monitoring reports. 3. Coordinate with ISP’s for any network related issued and get that issue resolved as per escalation norm. 4. Worked on FortiGate Firewall 5. Implementation and Administration of Windows 2003 Active Directory. 6. Install, Configure, and Administration of Windows based DNS and DHCP Servers. 7. Manage FTP server and create FTP users with read and write permission. 8. Installation and Configurations of Operating Systems and other Software Packages. 9. Create OU and Groups and assign permissions. 10. Create and Manage Users in the Domain and setting up Users permissions. 11. Create Shared folders and assigning permissions. 12. Troubleshoot network connection issues and assign an IP address. 13. Microsoft Outlook Express, Microsoft Office Outlook configuration, and Troubleshooting. 14. Data backup and Email backup of the user as per company policy. 15. Performing Hardware & Network maintenance and support. 16. Installation of applications likes Oracle Server and Client, SQL server, MS Visual Studio, etc. as per company policy. Worked with Accenture Services Pvt. Ltd. from Kingston Infosolution Services Pvt. Ltd. as Desktop Support Engineer from 7th Sept 2009. to 30th Dec. 2010 Role: Customer Support Engineer Responsibilities: 1. Attend calls and close it within SLA. 2. Timely reporting to the Supervisor and give updates about the status of calls. 3. Imaging systems with Ghost Imaging Server from Network. 4. Configure and Troubleshoot the MS outlook. 5. Installation of operating systems and standard application as per company policy. 6. The configuration of VLAN Connectivity for L1 support (i.e. changing ports vlan, enable or disable ports, port mac binding.) 7. Troubleshooting of problem related to hardware, Software, and network. 8. Share Files, folder, and printers across the network. 9. Installation of applications likes Oracle Server and Client, SQL server, Crystal Report server, MS Visual Studio, etc. as per company policy. Worked in 3i-infotech from SITeCOS Solution Pvt as a FME (Desktop Engineer) for 1 year from Nov. 2007 to Nov. 2008. Role: Floor-in-Charge Responsibilities: 1. Handling a floor of 235 users. Attending and assigning calls to other team members. 2. Timely reporting to the Supervisor and giving updates about the status of calls. 3. Installation and configuration & Troubleshooting of Window 98/2000/XP/RHEL as operating systems. 4. Configure and Troubleshoot the Outlook Express, MS outlook. 5. Installation of operating systems and standard application as per company standard. 6. The configuration of TCP/IP Protocol for LAN Connectivity. 7. Troubleshooting of problem-related with hardware and network. 8. Assembling and Maintenance of Desktop Machines. 9. Sharing of Files and folder, printers across the network. 10. Installation and configuration of the modem from Internet Connection. 11. Installation of applications likes MS-Office, Oracle, SQL server, Crystal Report server, Visual Studio 2005 & 2006, etc. EDUCATIONAL QUALIFICATION: S.S.C from Mumbai Board in 2001. H.S.C. from Mumbai Board in 2003. B.Com. from Mumbai University in 2007. Known operation system RHEL 6, Window XP, windows7, Windows 8, Window 10, Window Server 2003 & 2008, 2010, MAC OS Network Devices Worked on Firewall, Routers, Switches, Hubs, NAS Devices, Wi-Fi PERSONAL DETAILS: Date of Birth: 25th Oct. 1985. Marital Status: Married Languages Known: English, Marathi, and Hindi