Sara May Baldres

 SARA MAY E. BALDRES  Blk 6 Lot 7 Phs. IV Natividad Subd. Deparo Caloocan City. Philippines  -  - PERSONAL SUMMARY A hard working Team Leader who performs and delegates all multiple duties in a respectful and professional manner. Have a strong customer orientation and a keen ability to work with a diversity of clients. Knows how to inspire team members to reach goals in the pursuit of overall company objectives. Work Experiences JR Team Lead- Healthcare Insurance, Accenture Philippines Gateway Cubao Analyze and resolve patient insurance claims or questions related to medical care and benefits information, and direct patients to the proper resources for further assistance with their issues. Provide real time coaching to the team, celebrating the wins & learns. Teleperformance Philippines Fairview Suprvisor-FOH/Telstra  2 Maligaya St, Novaliches, Quezon City, 1121 Maligaya St, Novaliches Quezon City, 1121 Metro Manila Social Media Customer Service representative Virtual Assistant Nov 29, 2017 – Oct 11,2020 Teleperformance Philippines Fairview Customer Service Representative Telstra Wireline-CSC/TB FIXED/CFBU 2nd Floor, New Annex, SM City Fairview Quirino Highway cor. Regalado Ave Greater Lagro Quezon City Philippines Wave 1.1 Customer Service Representative Telstra Wireline Fairview Site SME (Subject Matter Expert) 2013 CSR Wireline Faults Handled consultants and prepare them for production. Assesses, analyzes and monitors performance of new hires. Creates effective action plans for improvement. Webcast Technologies Inc. GIS/ Administrative Assistant G/F Alpha Bldg. UP Ayala Technohub Quezon City , Philippines Aug. 23, 2010- Nov. 22, 2010 Government Internship Program (GIP) SSS Social Security System East Avenue, Diliman Q.C April 17, 2008-May 30, 2008 Accomplishments Named “Best Subject Matter Expert ” in March 2016 TB Fixed Midyear Top Performer Supervisor Sept 28,2018 QA Certification with score of 97%  March 22,2018 Top TB Fixed Agent 2013 1st quarter Top Performer DDT April 7,2017 Customer Service Week - Advocate of Customer Centered mindset 2018 Oct 5,2018 Certificate of Commendation: Outstanding Commitment to Excellent Customer Service by creating more advocates for Telstra. April 2013 Educational Background College Bachelor of Science in Information Technology (BSIT) Polytechnic University of the Philippines (PUP- Highschool Guardian Angel School -) Teofilo Samson Ave. Deparo Caloocan City Elementary Guardian Angel School -) Teofilo Samson Ave. Deparo Caloocan City Character reference Jake Llanes Senior Operation Manager/Center Manager Teleperformance Phil É   -/-  Joseph Vincent Bustria Assistant Center Manager Teleperformance Phil É    -