Shadae Gayle

Shadae Gayle 22 Musgrave Manor, Kingston- OBJECTIVE Seeking a position within a multicultural dynamic business environment where I can utilize my accounting and banking skills to gain meaningful insights and understanding of its business practices, while making effective contributions to its profitability and growth. EDUCATION University Of TechnologyJamaica Bachelor Of Accounting, November 2013 Major: Accounting Minor: Banking &Finance SKILLS ✓ ✓ ✓ ✓ ✓ Social Media Management Numeracy Skills Selling and Negotiating Time Management Social Media Management ✓ ✓ ✓ ✓ Team Building Problem Solving and Analytical Capabilities Verbal and Written Communication Planning and Organizing WORKEXPERIENCE The Business Bank Social Media Manager & Consultant, January 2020- Present ▪ Create written and video content for the business social media pages. ▪ Analyze and interpret business insights to create more targeted ads. ▪ Create engaging copy wright ads to enable business exposure and growth. ▪ Facilitate collaboration with influencers relative to niche to expand reach. ▪ Responsible for overseeing customer queries and concerns via email, comment & dm. ▪ Facilitate consultation calls with new entrepreneurs, to implement business growth & marketing strategies. ▪ Designed and maintain company website. ▪ Create and manage business ads on social media platforms in accordance with budget provided. ▪ Create presentations, content, promotions using canva tool. Sagicor Bank Jamaica Limited SME Business Banker, September 2018 –June 2019 ▪Contributed to the sales growth of the organization through direct selling of core products and meeting shared loan targets. ▪Analyzed and interpreted financial statements/data presented to ensure they meet company standards. ▪Underwrite business loans in accordance with company’s’ underwriting practices. ▪Developed and implemented strategies for successful business development to ensure quality leads are obtained. ▪Facilitated the disbursement of funds to ensure files are compliant prior to disbursement. ▪Contributed to clients’ satisfaction experience through constant interaction with team members and clients to ensure the highest service level standards are attained. ▪Served as a trusted Financial Advisor to clients by conducting business reviews and offering customized solutions. ▪Conducted client visits to confirm the authenticity of business operations. ▪Implement coaching & mentoring strategies to ensure disbursed funds are not misused, as well as conduct follow up visits. ▪Maintained and managed delinquency as per company standards. Lasco Financial Services Limited SME Projects Officer, November 2017 – September 2018 ▪Contributed to the sales growth of the organization through direct selling of core products and meeting shared loan targets. ▪Analyzed and interpret financial statements/data presented to ensure they meet company standards. ▪Underwrite business loans in accordance with company’s’ underwriting practices. ▪Developed and implemented strategies for successful business development to ensure quality leads are obtained. ▪Facilitated the disbursement of funds to ensure files are compliant prior to disbursement. ▪Contributed to clients’ satisfaction experience through constant interaction with team members and clients to ensure the highest service level standards are attained. ▪Served as a trusted Financial Advisor to clients by conducting business reviews and offering customized solutions. ▪Conducted client visits to confirm the authenticity of business operations. ▪Implemented coaching & mentoring strategies to ensure disbursed funds are not misused, as well as conduct follow up visits. ▪Maintained and managed delinquency as per company standards. ▪Served as the initiator in the delinquency management & collection process. ▪Recommend loans for approval or decline after thorough analysis. CIBC First Caribbean International Ban k Sales Specialist, July 2015 – April 2017 ▪Contributed to the sales growth of the bank through direct selling of core products and meeting shared branch targets. ▪Expert in the underwriting of all retail products such as personal and business loans, mortgages, overdrafts, credit cards, deposit accounts. ▪Contributed to the Branch’s overall objective by participating in marketing campaigns and customer contact initiatives. ▪Contributed to clients’ satisfaction experience through constant interaction with team members and clients to ensure the highest service level standards are attained. ▪Analyzed and interpreted financial statements provided by prospects in an effort to generate closed sale. ▪Served as a trusted Financial Advisor to clients by conducting regular financial reviews by using wealth management tools and providing customized solutions. ▪Updated and maintained customers’ personal, business and credit information in the CIF/ICBS, Rloans and SAM. ▪Lead in-branch sales team and provided coaching and training to junior staff. Operations Associate, November 2010 – July 2015 ▪Streamlined the administrative process for the banks’ operations through various deliverable activities. ▪Provided executive assistance to local and international sales managers. ▪Prepared maintenances for temporary credit facilities. ▪Organized travel arrangements on behalf of sales managers. ▪Created and maintained and efficient filing system. ▪Prepared expenditure reports for upcoming staff events. ▪Coordinated and planned training sessions for Small Business Bankers. ▪Recognized for the successful classification of all Small Business Accounts into specified categories before deadline. ▪Became the 1st Non-Credit Associate to retain a client by re-writing their existing loan application to facilitate obtaining a new debt. ▪Received the ‘Helpful Partner Award’ as a result of providing business banking relief and completing credit applications in the absence of Business Banker and Sales Specialist respectively. ▪Maintained the loan deficiency database with 100% accuracy for management use. ▪Reconciled island wide sales reports provided by the Sales Team on a monthly basis. Signature Scanning Officer, June 2009 – November 2010 ▪Updated client’s files daily. ▪Provided personal assistance to Small Business Manager. ▪Increased customer satisfaction through courtesy calls and letters. ▪Resolved client complaints within 24 to 48 hours. ▪Worked as a team with Small Business Officers to ensure clients’ files met company standards.