Shemarie Divinagracia

Shemarie L. Divinagracia Blk. 25 Lot 10 Deca Homes Baywalk Phase 1, Brgy. Dumlog, Talisay City, Cebu 6045 Tel:-Objective Seeking a position that will utilize my fullest potential that will give opportunities to enhance my personality and provide career growth. I want to learn from the organization and grow with the organization. Experience April 22, 2016- Present Virtual Assistant (Work at Home)-Rhythm Management Group 1050 Connecticut Ave NW Suite 500, Washington, DC 20036 Administrative responsibilities – making sure that Heart patients with cardiac implanted devices are well taken care of by setting up their schedules using the tools provided by the company, sending and receiving correspondence to Cardiologists, clinicians and patients; calling out patients to remind them of their schedules or help them in troubleshooting their home monitors over the phone until they could send the data to the system and communicate it with company’s clinician so they can make their report to assigned Cardiologists. Data Entry Customer Service/Technical Support September 09, 2009 – February 29, 2016 Customer Service Rep. — Teleperformance Philippines Teleperformance Bldg. Asiatown I.T Park, Brgy. Apas, Lahug Cebu,6000 Provide comprehensive care and quality customer care at all times Provide appropriate and accurate responses to customer queries Meet quality, productivity and schedule adherence performance standards Apply technical knowledge and procedures when servicing customer queries Responsible for meeting outlined performance goals and targets Learn client’s web sites, policies, procedures, and any back end systems they may use for email, products, shipping, and/or back order information Communicate effectively and efficiently with internal and external customers May 4, 2007 - September 10, 2008 Executive Secretary - Quickbite Group Pte. Ltd. 2 Handy Road #B1-20, Cathay Bldg., Singapore 229233 Reports directly to directors Personal Assistant of Directors during business functions and meetings Recruitment and interview of applicants Provide orientation for new employees Responsible for employees’ welfare Act as liason between employees and directors Responsible for Administrative jobs 1. Issuing of purchase order 2. Receiving of raw materials in company’s headquarter 3. Weekly and monthly inventory items 4. Answering phone calls Taking care of company’s accounts 1. Use of company’s accounting software in updating daily income for 5 outlets including headquarter, inventory, invoice issuance, quotations for old and new clients, and delivery orders. 2. Prepare and Issue cheques 3. Prepare Payroll for employees’ wages and salary January 2005-October 2006 Executive Secretary - Sagnu’s Bar and Restaurant Kapitan Sabi, Talisay City, Negros Occidental, Philippines Responsible for daily, weekly, and monthly sales report of the restaurant Responsible for weekly and monthly inventory Train new employees for the restaurant Perform initial interview for applicants September 6, 2004 – November 30, 2004 Secretary – OMNI Petroleum Corporation Vito Cruz, Pasay City, Philippines Arrange the meetings of the manager to the clients and prospective clients Organize manager’s schedule on a daily basis Telemarketing – providing quotations to clients and prospective clients through fax, mail and email Answer phone calls Education University Of St. La Salle-Bacolod – June 2000-March 2004 Bachelor of Science in Commerce, Major in Business Management Technical Skills Knowledgeable in Microsoft Windows application Good in oral and written communication skills Knowledgeable in Bookeeping Personal Information Nickname: Mayet Birthdate: June 3, 1983 Birth Place: Silay City, Negros Occidental, Philippines Age: 33 years old Civil Status: Married Nationality: Filipino ReferencesFatima Alovera Admin Support Rhythm Management Group Cebu City, Philippines - Sharyen Cainoy Team Leader – Retail Banking Teleperformance Philippines - Haydee Calma Assistant Manager Quickbite Group Pte. Ltd Toa Payoh, Singapore -