Sherwyn Osborne

I was a former Director of Customer Service for a telecommunications company with responsibilities for recruiting, budgeting and ensuring all customers’ needs are met with the available resources and technology. Liaising with board members to ensure the company is profitable and functions efficiently and effectively.

Implementation and management of customers (Inbound and outbound voice, chat and email medium, front office, front line stores).

Worked in various teams in the call center industry such as Quality Assurance, Training team, Workforce Management, Helpdesk and Technical Support.