Sherwyn Osborne

Current Position: Director [2010 – present]: Director of Customer Care Digicel Guyana Head of customer service with responsibility for recruiting, budgeting and ensuring all customers’ needs are met with the available resources and technology. Liaising with board members to ensure the company is profitable and functions efficiently and effectively. [2012 – 2017]: Manager of Digicel’s Schools’ Football Manager of the tournament to plan, implement and execute every aspect of the project. From budgeting, to negotiations, equipment purchasing, and scheduling of matches nationwide. [2009 - 2010]: Operations Manager for Customer Service Digicel Implementation and management of customers (Inbound and outbound voice, chat and email medium, front office, dealer store), while crossing language barriers (Portuguese). [2007 - 2009]: Supervisor of Technical Support team, Workforce team and Quality Assurance & Training team Digicel Guyana Supporting multiple teams to ensure quality back office support for daily operations. [2005 - 2006]: IT Technician Qualfon Guyana Ensuring all systems hardware, software and network equipment are functional for the daily operations of the company receiving inbound calls. [2003 - 2004]: Debt Recovery Clerk Courts Guyana (part time) Persuade customers to pay outstanding debt owed on hired purchased. [2003 - 2004]: English and Mathematics Teacher (Voluntary) Teacher underprivileged students English and Mathematics at Mercy Wing Vocational Centre providing them with an opportunity for second chance in life.