Stephanie Rico

 STEPHANIE QUE RICO 118 Sitio Victoria Barangay San Juan Cainta Rizal- - - https://www.linkedin.com/in/stephanie-rico-ba963884/ - Objectives: To secure a position where my abilities and potentials can make major contribution for the company’s success in today’s innovative and competitive market. WORK EXPERIENCE: HOME-BASED: Serac LLC Virtual Assistant Responsibilities include administrative work, Live Chat Support Email Support, Customer Service work, Amazon Buyer Messages, Amazon Fulfilled inventory reports, Placing order thru Amazon FBA, Amazon listing, Amazon lightning deals, Blogger Outreach and Social Media Management - finding & scheduling content to go out on Twitter / Facebook for SEO purposes and other social media accounts. Tools: Slack Gmail Later Tawk.to Buffer Amazon Seller Central Later Instagram app Google Sheets, docs Hot Prospector (Lead Generator) Lead provider – Appointment Setter (Mortgage Leads) Position: VA Outbound caller/ Lead Generation October 28,2017 – November 29, 2017 •Cold calling leads. •Should only speak to higher management. Office manager/ Branch Manager/ Owner/ Sales & Marketing Manager. •Qualifying customers and make sure they are interested in getting calls in a daily basis from people who want to refinance their home. •If they are interested in buying leads or generating prospects. •Setting up Appointments for Manager’s callback. •I can hit the weekly quota of 10 transfers. System: online marketing platform/ CRM MCA Campaign (Atlantic Funding) Position: (Lead Generation) VA Outbound Rep June 26, 2017 – October 23,2017 •Cold calling leads. •Should only speak to the business owners. •Will ask customer if they are depositing at least $15,000 for the past six months and if they are at least in the business for more than a year now. •Qualifying leads and make sure they are qualified and interested in the loan and transfer it to our specialist (Loan Officer). •Quota (12 transfers per week) I can convert 20 transfers per week. •Fill up a Google form for all my transfers. Systems: Zoiper, VICI dial, Google Forms. Chat-from-home (Dating Site) Position: (Chat Support Representative/ Operator) July 14,2017 – August 17, 2017 •Responsible for replying messages on the platform. •Reply as many messages as I can. •Engage to a good conversation with a customer to make sure the messages of this customer are still coming back to me. •Provide good quality messages so the customer has a good reason to write back. •Entertain customers. •Reply to all the questions in detail. •Use photos which are send and sent photos. •Log every information that the customer/ provide in the log books. •Read the logbooks. •Write personal messages. Home Bliss Virtual (ALGS campaign/ Janitorial Services) Position: (Appointment Setter) June 19, 2017 – June 23, 2017 •Setting up an appointment to companies for their Janitorial office cleaning needs. Systems: Xlite, Agent Dialer, Spreadsheets. OFFICE BASED: Tech Mahindra vCustomer Philippines 3rd flr. eCommerce Plaza, Eastwood Cyberpark, Quezon City July 27,2015 – April 30,2016 (9 months) (Associate Customer Support) Orderline UK account Inbound Verified and updated account information, if the customer wishes to change or update their name and address. Assisted customers and providing stock statuses. Placing orders efficiently and accurately Providing the delivery timeframe for the items Setting up a new account for first time customers. Requesting new catalogues and Order forms if the customer asks. Offering our special offers for the day to the customer, building good rapport. Helped customers to navigate through the system efficiently by listening to customer needs. Detail oriented to ensure best customer experience on returns, payment, and ordering issues and refer customer to customer care line for further assistance. Systems: Mainframe, Main system, MS office word, excel and other links. Hinduja Global Solutions 8th flr. 1880 Tower, Eastwood Libis, Quezon City March 7, 2014 – July 15, 2015 (1 year and 4 months) (Customer Service Representative) Health Care Account Inbound (Aetna Health insurance) Assisting Providers or Doctors for their patient's benefits and claims. Providing insurance information. Provides and suggest the best solutions for their concerns. Handles general inbound calls, correspondence, related to all aspects of service. Effectively communicates, written and verbally, Health care policies, procedures, and applicable benefits to members and/or providers who have misinterpreted, were unaware of, or are questioning decision. Researches claims according to established policies and procedures. Determines claim status and consults with appropriate staff and/or management on all questionable claims in order to ensure proper disposition. Handles difficult and sensitive issues appropriately; maintains highest level of customer confidentiality. Systems: AS400, Mainframe, Citrix, Claims processors mainframe, MS Outlook, Word and Excel, Links. Home Credit Philippines January 20, 2014 – March 10, 2014 (Sales Associate) Handles the company projects, and present & promote it by direct sales to the clients with full customer service. Processing loans. 2GO LOGISTICS INC. #46 Elisco Road Brgy Ibayo Tipas Taguig City September 6, 2013 – November 6, 2013 Customer Service Representative (Reliever) Uploading orders and processing orders by using SAP Logon. Reporting about Delivery Concerns. Monitoring delivery status. Puregold Branches Account Reporting updated status and concerns/rejections in deliveries to Principal (Mondelez). Receive concerns and rejections via phone, e-mail, and fax, and providing proper dispositions. Place purchase orders and confirm sale/buy prices. Communicate with customer on shipping schedule, pricing, product availability, product/shipping documentation and order confirmation. Maintain and update system database regarding customers, products, suppliers, pricing. Completing Admin tasks. EMPIRE EAST LAND HOLDINGS (Real Estate Consultant) Office based June 28, 2013 – August 30, 2013 Giving out Flyers of our Projects. Contacting interested clients. Showing our Showrooms. Building good rapport to make sales. Introduce the condominium to the clients with all the details about that project. Providing the computations. Close the deal. EDUCATIONAL ATTAINMENT: Tertiary: University Of Caloocan City Associate in Computer Secretarial SY:- OJT @ Gracious Group Lending Philippines Corp. 200 Hours HR department Secondary: Caloocan High School SY:- Primary : Cecilio Apostol Elementary School SY:- SEMINARS / TRAINING ATTENDED : Empire East Landholdings Inc. “Fundamental and Integrated Real Estate Salesmanship Training” June 28’2013 National Service Training Program April 01’2012 Open-air Camp Mobilization Training Held @ Boso-Boso Highlands Resort and Convention Center Antipolo City February 28-29,2012 General Assembly “Attitude towards success” Held @ Quezon City Memorial Circle July 16,2012 “WORK ETHICS AND PROFESSIONALISM” @ Bulwagang Katipunan, Caloocan City Hall, Caloocan City October 17,2012 Business Ethics in Theory: “Etiqutte in Practice” January 20,2013 Human Relation: “Roles and Responsibilities For a future executive” January 28,2013 Job Hunting: “Strategies to have a Successful Job” February 09,2013 “Staying and Growing On the Job” February 09,2013 PERSONAL DATA: Status: Single Age: 22 Religion: Christian Citizenship: Filipino Language’s spoken: English/Tagalog Civil status: Single CHARACTER REFERENCE: Lean Pacaldo Team Leader -/- MCA Campaign Prince Johnston Sub – Manager - Hot Prospector Karren Mae De Austria Associate – Customer Support - Tech Mahindra vCustomer Phils I hereby to certify that the information’s above are true and correct. Stephanie Que Rico Applicant’s Signature