Stephen Kimani Kahuria

STEPHEN KAHURIA STEPHEN KAHURIA 59453 – 00200 Nairobi, Kenya- |- TECHNOLOGY SUPPORT ANALYST Persistent detail‐oriented IT professional with notable experience in implementation of support solutions to support business objectives. Hands‐on experience and skillful at providing exceptional technical support to Enterprise Resource Planning Systems, Database Design and Management, Project Management, System Development and Testing. AREAS OF EXPERTISE:       Team/Project Leadership Training Project Management Systems Installation & Configuration Linux/Windows Systems Administration Database and Systems Programming       Technical Support Analytical and Diagnostic Skills Data Integrity Risk Assessment Customer Service Database Administration TECHNICAL PROFICIENCIES Platforms: REDHAT Linux, Oracle Linux, CentOS, SCO UNIX, Ubuntu, Windows Server 2003/2008/2012, Mac OS, Windows 10/8/7/XP Networking: TCP/IP, POP, SMTP, HTTP/S, FTP, UDP, ICMP, SSH, Ethernet Languages: JAVA, JSP, C++, C, PL/SQL, ‐PHP, JavaScript, XHTML, CSS, Android RDBMS: Oracle 11g/10g, MySQL Hardware: Cyberoam CR100iNG Firewall, HP ProLiant BL 460c Gen8, HP DL380 G6/G5, HP ML350 G5, HP ML370 G4, Hybrid IP PBX, VOIP, Wi‐Fi. Tools: VMware vSphere Hypervisor ESXi, VMware vCenter Server, VMware vSphere Client, VMware Workstation, Active Directory, NetBeans, Oracle SQL Developer Data Modeler, Oracle Forms & Reports, Oracle Application Server Forms Services, Oracle Weblogic Server, Oracle Data Dump, RMAN, TOAD for Oracle/MySQL, Apache Tomcat Server, Glassfish Server, MDaemon Messaging Server, ITEXT Programmable pdf, Amazon Web Services (AWS), TrendMicro, Kaspersky, Microsoft Office Suite PROFESSIONAL EXPERIENCE PACIS INSURANCE CO.LTD, Nairobi, Kenya Database Administrator, Jan 2017 – Present Assigned a new role as a database administrator for an Oracle Database with over 100 users spread across 7 branches to maintain a database for production and testing; tune database instances for optimal performance; Implement back and recovery; administer database objects; Managed Oracle Page 1 of 3 STEPHEN KAHURIA database by data manipulation, administering accounts, security, passwords ensuring data integrity via the Enterprise Manager, Oracle SQL Developer, TOAD and SQLPLUS console; Manage ERP System via Oracle WebLogic Server using Admin console; Performed database backup using RMAN; Used Oracle Export tool to export data and Import tool to load data into the target database. Key Achievements:      Eliminated database downtime by automating database startup in the event of a power outage Updated over 100K records erroneously loaded into the database with wrong product codes thereby increasing user productivity Eliminated database and application performance issues by reconfiguring the VMware virtual memory allocation Minimized database lock timeouts by increasing free space resulting in fewer rows being stored on a single page until data is added thereby reducing performance bottlenecks Enrolled users and maintained system security to the database operating 24/7 with 100 concurrent users PACIS INSURANCE CO.LTD, Nairobi, Kenya Systems Administrator, Jan 2014 – Dec 2016 Managed VMware server infrastructure, data‐center operations across Linux and Windows server environments. Installation and Configuration of new software and hardware. Technical support, Continuous training of staff on systems, Procurement of new Software and Hardware Key Achievements:        Pioneered use of Virtualization technology which reduced capital and operating costs, minimized downtime and increased productivity and efficiency Team Lead in the implementation of Cyberoam Security Appliance for bandwidth management, intrusion prevention and elimination of Denial of Service (Email) Managed over 100 users across 7 branches; onsite and remotely resulting in better support and achieved 90% incident response Trained users on network security, new software and printing resulting in staff confidence, better culture, cost savings in computer hardware repair, data recovery and better security Implemented user log‐on features on printing devices to minimize paper wastage Achieved 100% compliance with standards in procurement of all company Software and Hardware and ensured compliance with company policies, procedures, and standards Managed infrastructure security with Trend Micro Internet Security Software resulting in reduction of malware and virus attacks PACIS INSURANCE CO.LTD, Nairobi, Kenya Support Assistant, May 2010 – Dec 2013 Maintain and support systems, workstations, mobile devices, printers, and peripherals; respond to user service requests; and resolve trouble tickets. Ensure system security for desktop and Virtual Environments. Key Achievements:     Improved efficiency by achieving 90% on first call resolution Provided seamless business operations by setting up VOIP, Wi‐Fi and LAN networks at remote branch locations Provided Help Desk training to all employees on hardware and software applications Developed an Online Backup logging application (Adobe) for efficiency Page 2 of 3 STEPHEN KAHURIA COX COMMUNICATIONS, Oklahoma City, Oklahoma Field Service Representative, Sep 2006 – Oct 2009 Installation, disconnecting, reconnecting, adding, changing and troubleshooting video, telephony, and high‐speed Internet services at customer locations. Educate customers regarding their existing and new services, promote other Cox services and propose solutions to customer problems. Key Achievements:   Awarded “Great Customer Service” Awarded “First Contact Resolution” after achieving 90% COX COMMUNICATIONS, Oklahoma City, Oklahoma Customer Service/Technical Support, Aug 2005 – Sep 2006 Schedule, confirm and perform phone, video, and Data service installation appointments. Provide technical support and issue resolution to customers, subcontractors, and end‐users via E‐Mail and phone. Key Achievements: Maintained a score of 4.5/5.0 overall grading for 8 months Other Positions Held Sales Associate, DELL Corporation, Oklahoma City, Oklahoma, Mar 2002‐ Mar 2004 Data Specialist, Research International EA, Nairobi, Kenya, Dec 1998‐ Dec 1999 IT Intern, Kenya Tea Development Authority, Nairobi, Kenya, 1998 Education & Credentials Bachelor of Computer Science Oklahoma City University, Oklahoma City, Oklahoma Advanced Diploma Systems Design – ACP, UK Diploma in Systems Design‐ACP, UK Certificate in Computer Programming – ACP, UK Computer Training Centre, Nairobi, Kenya Professional Certification OCA Oracle Certified Associate Database Administrator VCA‐VMware Certified Associate, Data Center Virtualization VCA‐VMware Certified Associate, Cloud Administration CCNSE‐Cyberoam Certified Network Security Expert CCNSP‐Cyberoam Certified Network Security Professional Professional Affiliations Association of Computer Professionals ‐ ACP Page 3 of 3